Really good balance between theory and communication exercises, our Leeds based team had a blast!

This on-site assertiveness course has really helped me learn a successful assertive approach using scenarios that work to create clear outcomes. Paul Kitchen was an outstanding ...

Best complaints training course I have attended, looking forward to a refresher next year.

Finally a course I could enjoy and really get a lot out of, looking forward to applying my new found techniques to challenging customers.

Exactly what our team needed, we now feel so much more motivated and confident within ourselves to achieve our goals.

Looking to enhance your communication skills for dealing with complaints? This course really does a great job as it provides highly practical tools to deal with objections, hand...

One of the best assertiveness training courses I have attended to date! It's helped me identify why I respond passively to people at work, I have some good tips to take away and...

Loved this train the trainer course, our trainers now feel more motivated to deliver more engaging sessions to their staff.

Paul was a friendly and approachable telesales trainer. He covered all areas relating to our health and beauty job roles thoroughly and made us feel relaxed, overall great job!

Live And Learn Consultancy give you a personal touch which is really beneficial from a clients perspective. They take you on a journey that will exceed your expectations and imp...

My dealings with Live And Learn Consultancy Ltd have been excellent and this Telephone Training was really enjoyable.

Well presented communication skills course with good flow, content and workshop exercises. 10/10

A very informative Appraisal Skills Course which I feel will be beneficial when structuring our own Appraisal System. Paul Kitchen was very receptive to our own needs and was ab...

So much fun, our group were engaged throughout!

Great content, tasty refreshments, what more can you ask for. Overall we had a great training day. Thank you.

Our Manufacturing sales team really struggled to generate leads, this telesales training in London course really helped our staff to boost sales with immediate effect!

One of the best conflict resolution training courses our Leeds based staff have attended. Packed with insightful techniques we can now use to our advantage for resolving conflic...

Filled with fun games, powerful theory and a trainer our staff could relate to. Would really recommend this Customer Complaints Handling Training Course to all UK companies!

Live And Learn Consultancy provided our staff with a masterclass on sales. Looking forward to re-booking at our Nottingham offices.

Excellent communications course with immediate practical tools we can use.

Great training materials and fantastic sales trainer.

As a team our communication objectives were met and we now have a clear understanding of assertiveness and the techniques of putting this in place. The assertive course in Sheff...

Wow, training materials for this complaints training course was outstanding, really enjoyed the training day, thank you to all the staff at Live And Learn Consultancy Ltd.

Very interesting telephone course in Leeds, covered a wide range of customer service topics. Very useful telephone skills to apply to everyday work.

Paul Kitchen was fantastic trainer. Very clever and smart and simple in his approach to deliver the course. Great job!