Course description
Telephone Training - 1 Day Course
Empower your team to handle calls professionally.
In today's business environment, successful client interaction is crucial for improving your companies brand reputation.
This Customer Telephone Training Course is suitable for all UK companies seeking to deliver a professional service whether your staff are responsible for communicating with suppliers, employees or customers.
- Discover a new call process.
- Professionally answer inbound & outbound calls.
- Gain best practice listening techniques.
- Build rapport and satisfy customers’ needs quickly.
- How to effectively close the call.
- Gain a fresh approach to succeed in customer service.
Upcoming start dates
Suitability - Who should attend?
Adapted to all industry sectors, our one-day Telephone Training Course is suitable for anyone responsible for handling customer calls.
- Customer Facing Employees
- Front Line Staff
- Administrators
- Supervisors
Outcome / Qualification etc.
By the end of the course, learners will be able to
- Constructively respond to customer enquiries.
- Use communication basics to influence a call.
- Understand the impact of primary and secondary responses.
- Leave your customer with a positive feeling.
- Handle calls effectively and provide a professional service.
Course delivery details
Course Overview
- 1 Day Course - 9:30am to 4:30pm.
- Delivered in-person or virtually.
- Suitable for individuals or groups.
You Will Receive
- Certificate
- Key course notes
- Interactive training delivery
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Face to Face or Virtual Classroom delivery
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Reviews
Average rating 4.9
very good course
Really enjoyable training session
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Rated excellent on Trustpilot. Established since 2010. National & International training provider. Choose from over 100 training courses. Delivered In-Person or as a Live Virtual Classroom....
Rob was great and it was an enjoyable course