Corporate Training for Teams
4.9 (66 Reviews)

Telephone Training - Professional Customer Care

Live and Learn Consultancy, Online (+1 locations)
Length
1 day
Next course start
In-Person at Your Workplace (+2 start dates)
Course delivery
Virtual Classroom, In Company
Length
1 day
Next course start
In-Person at Your Workplace (+2 start dates)
Course delivery
Virtual Classroom, In Company
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Course description

Telephone Training - 1 Day Course

Empower your team to handle calls professionally.

In today's business environment, successful client interaction is crucial for improving your companies brand reputation.

This Customer Telephone Training Course is suitable for all UK companies seeking to deliver a professional service whether your staff are responsible for communicating with suppliers, employees or customers.

  • Discover a new call process.
  • Professionally answer inbound & outbound calls.
  • Gain best practice listening techniques.
  • Build rapport and satisfy customers’ needs quickly.
  • How to effectively close the call.
  • Gain a fresh approach to succeed in customer service.

Upcoming start dates

Choose between 2 start dates

In-Person at Your Workplace

  • In Company
  • United Kingdom
  • English

Live Virtual Remote Classroom

  • Virtual Classroom
  • Online
  • English

Suitability - Who should attend?

Adapted to all industry sectors, our one-day Telephone Training Course is suitable for anyone responsible for handling customer calls.

  • Customer Facing Employees
  • Front Line Staff
  • Administrators
  • Supervisors

Outcome / Qualification etc.

By the end of the course, learners will be able to

  • Constructively respond to customer enquiries.
  • Use communication basics to influence a call.
  • Understand the impact of primary and secondary responses.
  • Leave your customer with a positive feeling.
  • Handle calls effectively and provide a professional service.

Course delivery details

Course Overview

  • 1 Day Course - 9:30am to 4:30pm.
  • Delivered in-person or virtually.
  • Suitable for individuals or groups.

You Will Receive

  • Certificate
  • Key course notes
  • Interactive training delivery

Request Full Details

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Why choose Live and Learn Consultancy

Excellent rating on trust pilot

80% of client's re-book training

Face to Face or Virtual Classroom delivery

Customer Outreach Award 2019

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We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

Reviews

Average rating 4.9

Based on 66 reviews.
Reviews are published according to our review policy.
Write a review!
5/5
Veronica M.
06 Mar 2019

Rob was great and it was an enjoyable course

5/5
Jane L.
06 Mar 2019

very good course

5/5
Shaun
30 Jan 2019

Really enjoyable training session

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Live and Learn Consultancy
Stocksbridge
2 Fox Valley Way
S36 2AB Sheffield South Yorkshire

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