Corporate Training for Teams
4.9 (66 Reviews)

Telephone Training - Professional Customer Care

Live and Learn Consultancy, Online (+1 locations)
1 day
Next course start
Delivered at Your Workplace (+2 start dates)
Course delivery
In Company
1 day
Next course start
Delivered at Your Workplace (+2 start dates)
Course delivery
In Company
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Course description

Customer Telephone Training Course

Telephone Skills Training Course

Deliver Professional Telephone Customer Service.

In today's business environment, successful client interaction is crucial for improving your companies brand reputation. Furthermore, using the latest professional telephone etiquette ensures your customers will feel valued and respected along with receiving accurate information.

This Customer Telephone Training Course is suitable for all UK companies seeking to deliver a professional service whether your staff are responsible for communicating with suppliers, employees or customers.

  • Discover a new call process.
  • Professionally answer inbound & outbound calls.
  • Gain best practice listening techniques.
  • Build rapport and satisfy customers’ needs quickly.
  • How to effectively close the call.
  • Gain a fresh approach to succeed in customer service.

Upcoming start dates

Choose between 2 start dates

Delivered at Your Workplace

  • In Company
  • United Kingdom
  • English

Enquire about virtual training for your team

  • In Company
  • Online

Suitability - Who should attend?

Our one-day Telephone Training Course is suitable for anyone responsible for handling customer calls.

Course delivery details

Customer Telephone Training Details

Course Price

We simply charge a 'day rate' price which means the cost remains the same whether you add x1 or x15 people.

Bespoke Design

We can bespoke this 1-day Telephone Training Course to your needs.

Why choose Live and Learn Consultancy

Excellent rating on trust pilot

80% of client's re-book training

Face to Face or Virtual Classroom delivery

Customer Outreach Award 2019


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.


Average rating 4.9

Based on 66 reviews.
Write a review!
Veronica M.
06 Mar 2019

Rob was great and it was an enjoyable course

Jane L.
06 Mar 2019

very good course

30 Jan 2019

Really enjoyable training session


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Live and Learn Consultancy
Sheffield South Yorkshire

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Rated excellent on Trustpilot. Established since 2010. National & International training provider. Choose from over 100 training courses. Delivered In-Person or as a Live Virtual Classroom....

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