Corporate Training for Teams
4.9 (66 Reviews)

Telephone Training - Professional Customer Care

Live and Learn Consultancy, Online (+1 locations)
1 day
Next course start
In-Person at Your Workplace (+2 start dates)
Course delivery
Virtual Classroom, In Company
1 day
Next course start
In-Person at Your Workplace (+2 start dates)
Course delivery
Virtual Classroom, In Company
Leave your details so the provider can get in touch

Course description

Telephone Training - 1 Day Course

Empower your team to handle calls professionally.

In today's business environment, successful client interaction is crucial for improving your companies brand reputation.

This Customer Telephone Training Course is suitable for all UK companies seeking to deliver a professional service whether your staff are responsible for communicating with suppliers, employees or customers.

  • Discover a new call process.
  • Professionally answer inbound & outbound calls.
  • Gain best practice listening techniques.
  • Build rapport and satisfy customers’ needs quickly.
  • How to effectively close the call.
  • Gain a fresh approach to succeed in customer service.

Upcoming start dates

Choose between 2 start dates

In-Person at Your Workplace

  • In Company
  • United Kingdom
  • English

Live Virtual Remote Classroom

  • Virtual Classroom
  • Online
  • English

Suitability - Who should attend?

Adapted to all industry sectors, our one-day Telephone Training Course is suitable for anyone responsible for handling customer calls.

  • Customer Facing Employees
  • Front Line Staff
  • Administrators
  • Supervisors

Outcome / Qualification etc.

By the end of the course, learners will be able to

  • Constructively respond to customer enquiries.
  • Use communication basics to influence a call.
  • Understand the impact of primary and secondary responses.
  • Leave your customer with a positive feeling.
  • Handle calls effectively and provide a professional service.

Course delivery details

Course Overview

  • 1 Day Course - 9:30am to 4:30pm.
  • Delivered in-person or virtually.
  • Suitable for individuals or groups.

You Will Receive

  • Certificate
  • Key course notes
  • Interactive training delivery

Request Full Details

Take 2 minutes to request full details by completing short form below.

Why choose Live and Learn Consultancy

Excellent rating on trust pilot

80% of client's re-book training

Face to Face or Virtual Classroom delivery

Customer Outreach Award 2019


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.


Average rating 4.9

Based on 66 reviews.
Reviews are published according to our review policy.
Write a review!
Veronica M.
06 Mar 2019

Rob was great and it was an enjoyable course

Jane L.
06 Mar 2019

very good course

30 Jan 2019

Really enjoyable training session

Request info

Contact form

Fill out your details to find out more about Telephone Training - Professional Customer Care.

  Contact the provider

  Get more information

  Register your interest

reCAPTCHA logo This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Live and Learn Consultancy
2 Fox Valley Way
S36 2AB Sheffield South Yorkshire

Training & Coaching is our Passion

Rated excellent on Trustpilot. Established since 2010. National & International training provider. Choose from over 100 training courses. Delivered In-Person or as a Live Virtual Classroom....

Read more and show all courses with this provider