Course description
Complaint Handling Training Course
Want to handle complaints in a professional manner?
Perfect for all UK businesses, our Complaint Handling Training Course will equip your team with effective communication skills and best practice techniques to handle telephone or face to face complaints from customers.
Did you know, 75% of customers are willing to buy from companies that give them a highly professional service?
Managing complaints with proven complaints process will help your business experience higher customer satisfaction levels, boost revenue and enhance your company’s reputation.
- Learn a new 6-step complaints process.
- Discover professional communication techniques.
- Build better rapport with your customers.
- Reduce conflict with your customers.
- Identify the power of body language.
- Handle difficult customers with confidence and professionalism.
Upcoming start dates
Suitability - Who should attend?
The Complaint Handling Training is ideal for all employees who engage & communicate with customers.
- Customer Facing Employees
- Front Line Staff
- Administrators
- Supervisors
- Team Leaders
- Managers
Outcome / Qualification etc.
By the end of the Complaint Handling Course, learners will be able to
- Clearly define what a complaint really is.
- Explain the importance of dealing with complaints.
- State the expectations of an unsatisfied customer.
- Follow a powerful 6-step process when handling complaints.
- Identify the different types of people who complain.
- Demonstrate effective communication for complaint handling.
Expenses
Looking to Train Your Team?
Good news, we charge a 'fixed day rate' price. Whether you add x1 person or x15 people to your session, the cost remains the same. Your experience includes
- Key course notes
- Interactive & fun training
- Certificate of achievement
Your Next Step
Take 2 minutes to request a full quote by completing short form below.
Request info
Reviews
Average rating 4.9
Good course represented well. Gained new knowledge that I will continue to use
Liked the team builidng games and how we made everything relevant
Training & Coaching is our Passion
Rated excellent on Trustpilot. Established since 2010. National & International training provider. Choose from over 100 training courses. Delivered In-Person or as a Live Virtual Classroom....
Really enjoyed, Rob was really engaging