Course description
How to Manage Challenging Conversations
By the end of the session learners will be able to:
- Identify the impact of challenging conversations.
- Conduct skilled conversations leading to behavioural change.
- Confidently hold a challenging conversation using proven models.
- Utilise conversation & language patterns to achieve better results.
Upcoming start dates
Suitability - Who should attend?
Our How to Manage Challenging Conversations session is perfect for all UK businesses.
Training Course Content
- Identify what a challenging conversation is.
- Consider types of challenging conversation you may encounter.
- Preparing for a difficult conversation.
- Identify the impact of communication on your conversation.
- Explore how behaviour impacts on your conversation. (Bataris Box)
- Models for holding challenging conversations.
- Exploring the CUDSA model.
- Review, evaluation and close.
Why choose Live and Learn Consultancy
Excellent rating on trust pilot
80% of client's re-book training
Face to Face or Virtual Classroom delivery
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Expenses
- When you book x1 session per day - £799 each
- When you book x2 sessions per day - £699 each
- When you book x3 sessions per day - £599 each
How are Prices Charged?
We charge per session. This means you can add up to x12 people per session for a fixed cost.
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