Course description
Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situations. By the end of this course, delegates will be able to use techniques that enable them to deal confidently with conflict, disagreement, aggression and other strong emotions.
Upcoming start dates
Suitability - Who should attend?
This programme is ideal for individuals who would benefit from helping others resolve differences at work whether with clients, colleagues or suppliers.
Outcome / Qualification etc.
By the end of this course delegates will have a strong understanding of the different types of conflict that can arise in a work situation together with a greater appreciation of their preferred method of managing conflict. Through the use of practical exercises, delegates will enjoy getting involved in the best use of body language, listening techniques and effective oral communication.
Training Course Content
- Understanding why conflict is inevitable
- Understanding how conflict can be positive
- Traditional ways of dealing with conflict
- Patterns of behaviour
- Learn a preference for coping with conflict
- Distinguish between aggression, assertion and submission
- The three stances - Aggressive - Assertive - Passive
- Conflict strategies
- Manage conflict both internally and also with customers and suppliers
- Develop the skills necessary to handle a variety of everyday confrontational situations
Course delivery details
This is an intensive one-day programme which is specifically designed to instruct delegates on the most effective techniques that can be used to reach positive resolutions whilst cooling heated situations. Practical interactive exercises are deployed throughout the day to ensure best understanding for real-life situations.
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Cosensa Learning and Development Training Courses
Cosensa Learning & Development offers training courses for professionals and organisations throughout the public, private and third sectors. All Cosensa trainers are highly qualified, with extensive experience in training and coaching. Cosensa's wide range of open courses are delivered throughout...