Course description
How to Solve Customer Complaints
Complaints can be stressful and difficult to manage, but they are also an excellent opportunity for businesses to learn, grow and build better relationships with their customers.
Managing and resolving customer complaints quickly can significantly improve your business reputation & processes.
All organisations at some stage are likely to receive a customer complaint. Dealing with complaining customers in a positive and constructive manner will help to keep your customers returning which help future proof long term success.
By the end of the session, learners will be able to
- Define clearly what a complaint is.
- Explain the importance of dealing with complaints.
- Follow a 6-step process when handling complaints.
- Demonstrate effective communication for complaint handling.
- Establish key skills for complaint handling.
Upcoming start dates
Suitability - Who should attend?
Perfect for anyone who would like to improve their techniques to handle complaints more successfully.
Outcome / Qualification etc.
Why do businesses love our 2-hour How to Solve Customer Complaints Session?
- Boost your customer satisfaction levels.
- Increase customer loyalty.
- Raise awareness to improve your complaints policies and procedure.
- Improve communication with your customers.
- Encourages repeat purchases.
- Positive impact on brand image.
Course delivery details
Want more than a 2-hour session? Please note we can also deliver a
- 1 Day Course
- 2 Day Program
- 3 Day Program
- 5 Day Program
Interested? Email us or give us a quick call.
Why choose Live and Learn Consultancy
Excellent rating on trust pilot
80% of client's re-book training
Face to Face or Virtual Classroom delivery
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