Course description
In business, the relationships you build are critical. Establishing good rapport is significant if you want to progress your professional future, take on new clients, impress your boss or close that final sale. The way to build positive relationships in the business world is by exercising good etiquette, specifically by exhibiting top-notch communication skills.
Good business etiquette and protocol is the recipe for advancing your career. In the business world, people with good etiquette are rewarded for their professional and polite skills. Business etiquette is important because it creates a professional, mutually respectful atmosphere and improves communication, which helps an office serves as a productive place. People feel better about their jobs when they feel respected, and that translates into better customer relationships as well.
Business Etiquette and Protocoltraining course develops the concept of business etiquette and the proper etiquette practices for different business, work and social scenarios. Participants will learn the etiquette requirements for meeting, entertaining, telephone and internet business interaction scenarios. Additionally, the training course addresses etiquette challenges when doing business in a multi-cultural situation or meeting.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Business Etiquette and Protocol training course, is designed for:
- Business leaders, senior executives, and those involved in international affairs
- Departmental supervisors, internal consultants, and human resources staff
- Project managers and technical professionals and engineers
- Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.
Outcome / Qualification etc.
By the end of this Business Etiquette and Protocol training course participant will be able to:
- Gain advanced skills for gaining social, business, and international exposure
- Learn the principles of international business protocol and professional etiquette
- Understand how to behave correctly in both business and social situations including formal dinners, networking, and online webinars, and social media.
- Learn how to establish effective communication with different types of guests, from different counties and levels of management
- Behave correctly in both business and social situations.
- Interact effectively with different types of guests.
- Play the role of the ideal host at various functions.
- Organize and manage events such as business luncheons and formal dinners.
- Meet and greet important guests, clients and customers in a proper manner.
- Deal successfully with the media.
Training Course Content
Day 1
Definitions of Etiquette and Protocol
- The Importance of Etiquette in Business.
- The Importance of Protocol in Business.
- Applying the Right Behaviour in Different Situations.
- Creating the Right Image for your Organization.
- Image Building and Image Management.
Day 2
Guest Relations
- Gaining Guests’ Respect.
- Understanding Human Relations.
- Proper Greetings and Introductions.
- Professional Hand-Shaking.
- Giving Business Cards in a Proper Way.
- People’s Names (Pronunciation and Remembering).
Day 3
The Ideal Host
- Key Qualities of the Ideal Host.
- Dealing with Different Types of Guests.
- Handling Difficult Personalities.
- Dealing with Guests’ Complaints.
- Handling Guests’ Complaints in a Timely Manner.
- Perception and Business Relations.
Day 4
Managing Events and Behaviour
- The Business Meal.
- Table Manners at Business Lunches and Business Dinners.
- Setting of the Room and Table.
- Mistakes to Avoid at Business Events.
- Meeting Guests at Airports.
Day 5
Proper Communication Etiquette
- Phone Etiquette.
- Meeting Etiquette.
- Email Etiquette.
- Handling the Media
- Dealing with Questions.
- Handling Confidential Information.
- Effective Public Relations.
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...