Course description
Becoming a manager is often an exciting and nerve-wracking time in your career: exciting for the whole new vistas it opens up; nerve-wracking because suddenly you’re responsible not just for your own work, but for that of others as well. And if you’re responsible for other people’s work, you need to be prepared to give feedback – both positive and negative.
Giving good feedback is an essential part of a manager’s role, not only to get the best outputs but also to motivate and develop staff. It is doubly important when dealing with a performance challenge of some sort.
Giving and receiving constructive feedback training course delivers the different feedback models and tips on how you can give feedback constructively and effectively. The Course helps participants develop skills in providing structured feedback for effective and lasting improvements.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Giving and receiving constructive feedback Training course , is ideal for :
- Supervisors
- Team Leaders
- Managers
- Professionals who deliver feedback
- Professionals who receive feedback
- Anyone who instructs or supervises others
- Anyone who works in a team
- Anyone seeking to develop management skills
Outcome / Qualification etc.
By the end of this Giving and receiving constructive feedback training course, you will be able to:
- Understand the evidence behind giving effective feedback
- Improve knowledge, confidence and skills on how to give effective feedback
- Use feedback models to give and receive feedback
- Relate feedback into the development of the individual
- Encourage confidence and motivation in the feedback process
- Provide negative feedback and ways to improve
- Set future goals and gain commitment
- Always finish on a positive - appreciate the good
Training Course Content
Day 1
What is Constructive Feedback?
- Defining what makes feedback constructive
- Explain why feedback is essential
- Why feedback must be constructive if it is to make a lasting difference to performance
- How feedback can help managers and organisations.
Day 2
Giving Constructive Feedback
- Preparing objective evidence
- Planning the encounter
- When and where to give feedback
- Keeping it simple and to the point
- Delivering the feedback so that it is clearly understood, acceptable and actionable
- Getting the balance right between positive and constructive feedback
- Motivating the recipient to learn and change.
Day 3
Dealing with Emotion
- The skills required to cope with emotional reactions, theirs and yours
- Using behavioural evidence to maintain objectivity
- Managing body language and tone of voice
- Keeping calm and resolving the problem
- Developing empathy, trust and rapport.
Day 4
Responding to Criticism
- Avoiding the ‘defend/attack spiral’
- Respecting their right to respond critically
- Active listening and sensitivity to the situation
- Asking the questions that help to clarify the situation
- Conveying ideas and information non-prescriptively
Day 5
Giving Feedback to Difficult People
- Power and influence
- Dealing with hostility and aggression
- Managing conflict
- Staying on target to achieve required objectives
- The strategies for effective ‘win-win’ solutions
- Getting commitment to the solution or next step
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...