Course description
Organisational performance is defined as the actual output of a company measured against its intended output. It is a broad field that deals with what an organisation does and can accomplish when it interacts with its various constituencies.
Measuring the performance of business processes has become a central issue in both academia and business since organizations are challenged to achieve effective and efficient results. Applying performance measurement models to this purpose ensures alignment with a business strategy, which implies that the choice of performance indicators is organization-dependent. Nonetheless, such measurement models generally suffer from a lack of guidance regarding the performance indicators that exist and how they can be concretized in practice.
This course provides you with the metrics and tools to help you measure and better understand the performance of your processes. A balance of lecture, discussion, practice, and case studies allows you to gain insights into your own situation.
Thecourse is best suited for those in organizations earlier on their “metrics journey” and is designed for any management or staff involved in performance management development or improvement, regardless of industry.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Measuring Process And Organizational Performance Training Courseis ideal for:
- Personnel ranging from operations, quality, human resources, finances, sales and marketing, and information technology are encouraged to participate.
- Quality managers and quality engineers responsible for helping their organizations define metrics for measuring performance of processes.
Outcome / Qualification etc.
By the end of theMeasuring Process And Organizational Performance Training Course, you will be able to:
- Select metrics based on organizational strategy and/or process needs.
- Define the detailed components for each metric.
- Assess metrics for gaps, conflict, and alignment.
- Define optimum methods for displaying metrics.
- Use metrics to define appropriate organizational actions.
Training Course Content
Day 1
Process management as the foundation of organizational management
- Processes defined
- Business Process Thinking
- Types of business processes
- Metrics definitions
- Process and metrics planning
- Aligning process levels to metrics levels – hierarchy
Metrics Types and purposes
- Metrics definitions
- Metrics categories and labels
- Types of metrics – leading vs. lagging, efficiency vs. effectiveness, etc.
Day 2
Selecting the right metrics
- Top-Bottom; bottom-top alignment
- What metrics should accomplish
- Strategy and metrics
- Gaps-Alignment-Conflict
Detailing the metrics
- Identifying the details
- Setting baselines, benchmarks and targets
- Sourcing, Collecting and Frequency of collecting data
- Normalizing and formulizing data
Day 3
Analyzing and presenting the data
- Ways to analyze data
- Graphical depictions of data
- Dashboards and scorecards
Making appropriate decisions
- Issues and considerations
- Frequency of review
- Deciding to change
Day 4
Psychological impacts of metrics
- Good and bad news of metrics
- Determining poor vs. better metrics
- Political game-playing with metrics
- Congruency
Day 5
The metrics life-cycle
- Life cycle defined
- Factors affecting metrics relevancy
- Reviewing metrics adequacy
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...