Course description
Many public, professional organizations have introduced performance measurement systems in the belief that they will lead to a transparent organization, offering incentives for performance and able to account for its performance. These systems produce a large number of perverse effects, however.
Performance Measurement in Public Sector Training Course will empower you with a complete understanding of performance management and appropriate performance management systems. Performance management is diverse and could differ from organisation to organisation because of the nature of workforce, organisation dynamics, organisation goals, etc.
In this course, participants will learn measure and improve the performance of their departments, units and organizations using quality improvement tools
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Performance Measurement in Public Sector Training Course,is ideal for :
- Individuals who will lead or play a key execution role in performance improvement initiatives in their public sector organization
- Public Sector Managers and Team Leaders
- Supervisors responsible for the use and application of performance management and appraisal techniques within the Public Sector
- Performance Management Officers
- Human Resource Directors
- Employee Relations Managers
Outcome / Qualification etc.
By the end of this Performance Measurement in Public Sector Training Course, participants will be able to:
- Secure buy-in from all stakeholders for using performance management in the Public Sector
- Overcome resistance to performance measurement transparency and reporting requirements
- Integrate performance management initiatives into other ongoing management improvement efforts
- Lead cultural change within the public sector to achieve improved results
- Utilize performance measures with proven techniques of evidence-based analysis, performance measurements, reporting and benchmarking
- Devise and lead performance improvement teams – working across program silos to obtain effective results across the organization
- Make direct connections between Performance Management and Organizational Goals
- Demonstrate Best Practices in Addressing and resolving Work-performance related Problems
Training Course Content
Day 1
Assessing the Starting Point: The Public Sector Performance Management Maturity Scale
- Performance Management defined as an Enabling Movement
- Performance Management Best Practices in Public Sector and Non-profit Organizations
- Conducting a Comprehensive Assessment of Your Government Organization’s Current Use of Performance Management Concepts
- Key Principles of Effective Performance Management for Profits, Non-Profits and Hybrid Organizations
- Customizing the Performance Management Approach via the PPC Model to Build the Required Capacities
Day 2
Defining the Scope of the Performance Management Initiative
- Identify Performance Improvement Opportunities and Align to Internal Leadership Policy Goals
- Project Management Fundamentals for Performance Improvement Initiatives
- Identifying and Developing Your Performance Improvement Team –Policy, Planning and Implementation Leaders
- Gaining Top Down, Internal and External Stakeholder Buy-in
- Identify Alignment Opportunities between Performance Management and Legislative and Administration Priorities
- Designing Goals and Objectives linked toThe High-Performance Organization
- Developing the 4 Step Implementation Model –Diagnostic, Design, Implement and Review
Day 3
Performance Management Strategy Development
- Diagnostic
- Assessment of Primary Activities, Deliverables, Customer Focus
- Designing the‘As is’to the‘Should be’
- Pre and Post Measurements
- The End in Mind –The High-Performance Organization
- Design
- Organizational Goals Enabled with the Balanced Scorecard
- Competitive Benchmarks for Performance Comparisons and Important Developments
- Performance Management Enabled via KPIs
- Best Practice Objectives and Key Results (OKRs) for Public Sector Organizations
- Implement
- Project Management Principles –Launch, Timelines, Phases, Milestones, Quick Wins and Pilots
- Effectively Cascading Strategic KPIs –Goal, Division and Task KPIs
- Designing an Effective Communication Strategy
- Measure
- Post Project Reviews
- Enhancement and Modifications
- What Next?
Day 4
Driving the Achievement of Performance Goals
- The Purpose of Employee Reviews as a Vehicle to Drive Performance at All Levels
- Performance Reviews: Facilitating a Process for Analyzing and Using Performance Information Internally to Drive Improvements
- Performance Analysis -Selecting programs and initiatives for advanced program evaluation, data analytics, performance auditing, benchmarking, etc.
- Addressing the Performance Gap via Proven Approaches for Optimal Organizational Results
- Managing Performance Problems –Key Activities
- Improving Motivation and Engagement at Work
- Performance Evaluation and the Link to Rewards
Day 5
Sustainability of Performance
- Action Planning for Sustainability of The High-Performance Organization
- Sustainability via Feedback Models -Constructive and Developmental Feedback
- Coaching and Mentoring for Performance
- Seminar: Review and Summary
- Close of Program and Final Evaluation
Request info
London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...