Course description
Good customer service is a cornerstone of every successful business. Are your employees already providing excellent customer service or, are there areas where they need a little polishing?
Regardless of your exact circumstances, there are always opportunities for improvement. Giving your workforce the tools, resources and inspiration to deliver exceptional customer service will ensure your team keeps your clients happy and loyal.
This course is designed to develop the coaching skills of customer service managers, supervisors and team leaders, as well as showing them how to create and maintain a customer-focused climate.
By the end of the course, delegates will have a clear idea of their role as coach and be equipped with the tools they need to deliver powerful coaching sessions whether one-on-one or to larger groups. They will also have a draft coaching plan which they can immediately put into action on return to their workplaces.
Upcoming start dates
Suitability - Who should attend?
Customer Service supervisors
Team leaders
Customer Service Managers
Contact Centre managers
Outcome / Qualification etc.
Customer Service supervisors
Team leaders
Customer Service Managers
Contact Centre managers
Why choose London Training for Excellence
Over 300 bespoke courses are on offer in more than 30 locations worldwide
Over 75,000 hours experienced and qualified lecturers
100% satisfaction guarantee
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London Training for Excellence - A leading international training provider
London Training for Excellence (LondonTFE) provides over 300 training courses for business entities and individuals in more than 30 locations worldwide. LondonTFE offers courses designed to transform delegates' training, helping them develop and sharpen essential skills throughout their career growth...