Course description
This course is about learning how to effectively handle and manage difficult or confrontational situations. Whether in the workplace or in our personal lives, these kinds of encounters can consume a lot of time and energy if not managed well. Delegates will learn about the characteristics associated with confrontational behaviour, its origins and how best to respond. This course will equip delegates with various effective responses when confronted with challenging situations.They will learn how to effectively deal with toxic words and phrases, resolve confrontations without devolving into a blame game and much more. Through practical exercises, roleplays and case studies, this course provides the tools for managing difficult or challenging conversations with confidence. The content is versatile enough to adjust the pace as needed and also includes optional extra content for those looking for a deeper dive into the subject matter.
Suitability - Who should attend?
Outcome / Qualification etc.
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Over 400 bespoke courses are on offer in more than 30 locations worldwide
Over 75,000 hours of training
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London Training for Excellence
198-206 Acton Lane
NW10 7NH London
London Training for Excellence - A Leading International Training Provider
London Training for Excellence (LondonTFE) offers over 400 training courses for business entities and individuals in more than 30 locations worldwide, including cities such as London, Paris, Amsterdam, Istanbul, Dubai and New York. LondonTFE provides courses designed to transform delegates'...
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