Disciplinary and Grievance Investigation Skills Training Course (In-House)
Disciplinary and Grievance Investigation Skills Training Course (In-House)
Workplace investigations play an important role in resolving disputes at work. If conducted properly, investigations can help to protect the interests of the organisation by identifying wrongdoings and to support the employer with fair, objective and informed decision-making.
Handled poorly, however, workplace investigations have the potential to create legal risk and serious reputational harm. This course was developed to help Participants correctly conduct the meeting and make sure all the evidence and essential information is provided, to ensure the right decision is taken, positive working relationships are maintained, and the problems are handled correctly.
Upcoming start dates
Suitability - Who should attend?
This training course has been developed for managers, team leaders and supervisors who are new to the role, have received no formal tuition or require a refresher on the subject. The Participant will learn the key principles of conducting the investigation prior to the disciplinary or grievance meeting.
Outcome / Qualification etc.
CPD Points: 6
Learning Outcomes
- Identify the role of the investigator
- Identify the objectives of conducting an interview
- Examine how we communicate
- Identify potential barriers to communication and how these barriers can be removed
- Examine and practice interview techniques which follow a defined structure
- Recognise different styles of interviewing
Training Course Content
- Understanding the difference between formal and informal meetings
- Creating a safe place for non-confrontational conversations
- The structure of a formal meeting
- Effective questioning and listening skills
- Accurate note-taking that can be used as evidence
- Building and maintaining rapport during the interview
- Actions after the meeting
- Personal Action Planning
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For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...