Interpersonal Selling Skills - CPD Certified (In-house)
Interpersonal Selling Skills (In-house)
This interactive workshop will explore in detail the interpersonal skills which are so vital for persuasion, gaining agreement and developing a mutually beneficial client relationship. The course will examin a wide range of interpersonal or ‘human’ skills which will enable sales people to build rapport, interact socially, convey personal credibility and influence with subtlety.
Upcoming start dates
Suitability - Who should attend?
This course is designed for people in sales or business development role and who want to employ a consultant style approach to the way in which they engage with and manage client relationships.
This course would benefit all managers who are looking to develop a natural and more informal style of coaching. participants will focus on techniques to help others achieve their personal and professional goals in a variety of everyday work situations
Outcome / Qualification etc.
CPD Points:12
Learning Outcomes
- Understand the key phases involved in engaging with clients
- Prepare thoroughly for a client meeting
- Build rapport quickly with a range of different personality types
- Effectively explore the wants, needs and expectations of a client
- Confidently handle objections & gain commitment
Training Course Content
- The persuasive process – 5 key phases
- Preparing for the client meeting – The A.I.M. method (active info-intention-mindset)
- Engaging a client ~ finding social links, matching tempo and body language, making observations
- Exploring skills ~ 7 stage questioning process Convincing technique
- The F.A.B. formula
- Applying FAB to your businesses offerings and solutions
- Gaining agreement – tips and practice
- Converting objections
- Committing a client ~ Noticing buying signals
- Building rapport quickly and easily with clients
- A.K. - appealing to thinking styles
- Unconscious influence ~ Cialdini’s 7 laws of influence
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For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...