Maximising Incoming Business Skills - CPD Certified (In-House)
Maximising Incoming Business Skills (In-House)
Participants will learn how to make the most of every incoming business opportunity. If your job is to deal professionally with incoming customer calls, whether in a sales, reception or customer service role then this workshop will provide valuable techniques for encouraging repeat business and maximising business opportunities in a friendly and professional manner. The main focus is placed on the wants and needs of the customer and how offering the full range of your products or service can be achieved without resorting to the 'hard sell'.
Upcoming start dates
Suitability - Who should attend?
Anyone interacting with the customer whether in a recognised commercial role or service based role.
Outcome / Qualification etc.
CPD Points: 6
Learning Outcomes
At the end of this programme the Participant can:
- Apply effective questioning techniques
- Demonstrate powerful listening
- Give examples of how lateral thinking works
- Generate a more creative atmosphere
- Describe what is good objection handling
Training Course Content
- Role definition
- Company expectation
- Key objectives & personal expectation
- What do customers want / need / expect
- Handling anger and frustration
- Communication process
- Questioning / listening / summarising
- Using voice to maximum effect
- Tone, pitch & pace
- Highlighting benefits
- Gaining agreement & feedback
- Prioritising calls and follow up
- Encouraging repeat business
Request information - obligation free
For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...