Course description
Managing Conflict
Increase your success by proactively improving your conflict management skills.
Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether.
Register to this intensive conflict management training programme focused on practical learning, designed and facilitated by business people that understand your challenges and will guide you to find effective solutions.
This conflict management training course combines proven-by-practice methods with new insights and ideas that will grow your conflict management skills. You will gain a wider perspective through breakout sessions, exercises, and case applications.
The programme consists of four 3-hour sessions, which are spaced out over a few days.
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Suitability - Who should attend?
If you are a business professional wanting to expand your conflict management skills, understand your own emotions and behaviours when addressing conflict, and find productive ways to manage conflict, this programme is right for you.
Outcome / Qualification etc.
After participating in this programme, you will grow your conflict management skills & competencies and be able to:
- Recognise the underlying causes of conflict
- Map conflict using a five-step approach
- Identify ways to develop flexible responses to personal and professional conflicts
- Practise applying models, techniques and strategies to manage your interpersonal communication behaviours in conflict situations
- Implement strategies to improve your communication and effectively respond to conflict
After successful completion of the programme, participants will be awarded an MCE Certificate.
Training Course Content
Modules
- Developing Conflict Awareness
- Responding to Conflict
- Responding to Conflict—Part 2
- Conflict Strategies
- The Role of Trust in Minimizing Conflict
- Moving Beyond Conflict
- Dealing with Difficult Behavior
- Mapping the Conflict
- Thunderstorms
Why choose Management Centre Europe
10,000 Managers and Leaders inspired by MCE each year
400,000 participants on MCE Programmes since 1961
50+ Open Training Programmes throughout EMEA