Course description
Coaching Skills for Line Managers
Performance coaching develops people’s capabilities, improves effectiveness and enhances productivity.
It also encourages ownership and responsibility, leading to staff being happier and more motivated.
Managers will leave this programme with lots of tools and techniques they can use immediately – together with increased confidence in their ability to develop people effectively.
Delivery: Available as a full-day, half-day, bite-sized programme or webinar. Virtual and in-house delivery options.
Upcoming start dates
Outcome / Qualification etc.
- Understand the difference between coaching and training
- Recognise the value of using a coaching style on a daily basis
- Enhance your questioning and listening skills
- Learn how to use the GROW model of coaching
- Boost your confidence in using your coaching skills as a manager
Training Course Content
What is performance coaching?
- An essential management skill
- Coaching, mentoring, training and counselling – what’s the difference?
- Benefits of coaching
- To the individual
- To the manager
- To the organisations
When to coach, when not to coach
- Recognising ‘coachable moments’
- The challenges of ‘top-down’ change
- Using coaching when someone has a problem or question
Key coaching skills – and when to use them
- Effective questioning
- The NLP model of communication
- Questioning exercise
- Effective listening
- Listening exercise
- Giving feedback using coaching
- The See/Saw model
- Motivation using coaching
Structuring a coaching session
- Focus
- Outcomes
- Beginning > middle > end
- Coaching for motivation exercise
Using the GROW model
- Sir John Whitmore’s model
- Goal
- Reality
- Options
- Way forward
- ‘Homework’
- Adapting GROW to ‘coachable moments’
Making coaching sustainable
- Using ‘structures’ to create habits
- The power of habit: cue > routine > reward
- Increasing choice
- Using coaching ‘experiments’ to deal with the ‘fear of failure’
- Creating a coaching culture
Actions and next steps
- Review
- Personal action planning
- Next steps
Course delivery details
Delivery: Available as a full-day, half-day, bite-sized programme or webinar. Virtual and in-house delivery options.
Reviews
Average rating 4.9
I thought it was well structured & leveled at persons of different abilities. I liked that everyone was encouraged to get involved & work out groups were added in for break out ...
It brought the importance of coaching to life by giving us practical uses of this method in managing members of our teams. Real-life situations were explored, which was very use...
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Maximum Performance
At Maximum Performance, we are passionate about improving the performance of individuals, teams and organisations. Our extensive portfolio of courses are offered via a range of flexible delivery options - including open courses, in-house training, webinars and virtual classrooms. We...
I thought the session was very informative. Perfect length of time with the right amount of group interaction/tasks.