Course description
This live and interactive online course is aimed at compliance officers and managers as well as those who have oversight for compliance within their business.
You will learn about the FCA's complaint handling rules, how to provide a comprehensive complaint handling service, recurring complaint themes, why the culture of your organisation matters, common mistakes made by the Board, the key to reducing complaints, why a positive compliance culture is key, and much more.
The course is presented by Julie Ampadu, a regulatory compliance expert who works with clients ranging from sole traders to high street banks. Be sure to join her in our virtual classroom and benefit from her expertise on this important subject.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
This introductory level virtual classroom session is aimed at compliance officers and managers as well as those who have oversight for compliance within their business.
What You Will Learn
This live and interactive broadcast will cover the following:
- The FCA's complaint handling rules
- How to provide a comprehensive complaint handling service
- Recurring complaint themes
- Why the culture of your organisation matters
- Intelligence gathering
- Practical use of your root cause analysis
- Reporting complaints
- Common mistakes made by the Boards of FCA authorised and regulated firms
- The key to reducing complaints
- Why a positive compliance culture is key
Expenses
MBL Seminars Limited
MBL is a leading learning and development provider for professional service firms. Over the past 18 years, more than 198,000 people across 23,000 different organisations spanning 81 countries, have chosen us to deliver their training. With over 800 expert speakers...