Course description
The role of the Consumer Duty champion is attracting a lot of attention, mainly due to the level of responsibility which comes with it and the difficulty stemming from the fact the role is new. As a result, it is challenging to properly understand the nature and scope of the role.
Presented by highly regarded financial compliance expert Robert Bell, this short webinar will explore the Consumer Duty champion’s role, the board report and relevant MI and appropriate governance.
It is suitable for those with responsibility for the implementation of the duty in firms, including consumer champions and senior managers in FCA regulated firms.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
The role of the Consumer Duty champion is attracting a lot of attention, mainly due to the level of responsibility which comes with it and the difficulty stemming from the fact the role is new.
As a result it is challenging to properly understand the nature and scope of the role.
The Consumer Duty is now central to everything a regulated organisation does, with the rules stretching across a firm’s governance structure as well as their products and services.
The consumer champion must ensure that the firm’s governing committee are focused on the duty.
The governing committee of a regulated firm must ensure that it receives appropriate management information to be able to assess whether customers are receiving good outcomes.
This short webinar will explore the Consumer Duty champion’s role, the board report and relevant MI and appropriate governance.
It is suitable for those with responsibility for the implementation of the duty in firms, including consumer champions and senior managers in FCA regulated firms.
What You Will Learn
This webinar will cover the following:
- The FCA requirements for the Consumer Duty champion, board report, MI and governance
- The role of a Consumer Duty champion and how they can evidence the steps they are taking
- What MI should be considered and assessed and presented to the board?
- The board report and suggested contents
- Governance framework that enhances the firm’s adherence to the Duty
Expenses
MBL Seminars Limited
MBL is a leading learning and development provider for professional service firms. Over the past 18 years, more than 198,000 people across 23,000 different organisations spanning 81 countries, have chosen us to deliver their training. With over 800 expert speakers...