Admin, PA and Secretarial Certificate
This course is a guide for those interested in working as any kind of administrator in an office setting. This includes personal assistant (PA) and secretarial positions. It’s also ideal for those who currently hold administrative positions and want to expand their skills in order to learn new tips and tricks.
In each module, the course will evaluate a specific skill that is necessary in every administrative position. We will go over general skills, such as customer communication and confidence in the workplace, as well as more specific skills, such as business writing and useful computer applications.
Participants in this course will acquire valuable information that is directly applicable to any administrative position. Whether they be as a PA or a secretary, jobs in administration deal with many aspects of a business.
Employees in these positions have to deal with senior staff and customers, as well as other businesses. In order to do so effectively, they need to have a wide array of skills that address all these areas.
This course offers a deeper look at these necessary abilities and leaves students able to do their administration jobs with greater ease, skill and confidence.
Suitability - Who should attend?
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
Outcome / Qualification etc.
What You Will Learn:
Benefits of Taking This Course:
On completion of the course, you will be awarded a certificate.
Training Course Content
- Module 01: Introduction and Calendar Management
- Module 02: Writing Letters, Faxes and Emails in a Business Setting
- Module 03: Telephone Skills and Building Your Self-confidence
- Module 04: Making Travel Arrangements and Invoicing
- Module 05: Time Management and Efficient Filing
- Module 06: Customer Care and Dealing with Complaints
- Module 07: Planning Ahead, Presenting and Proofreading
- Module 08: Typing and Word Processing
- Module 09: A Quick Look at Microsoft Outlook and Excel
- Module 10: Organising Meetings and Effective Communication
New Skills Academy
Welcome to New Skills Academy – Part of the Be-a Education Family In November of 2013, a single question was asked: ‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online...
New Skills Academy
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