Professional Training
4.5 (2 Reviews)

Human Performance: Beyond Human Error

2 days
2 days
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Course description

Human Performance: Beyond Human Error

This insightful, focused course will improve your understanding of human performance and the application of associated tools. The course will make it easier for people to work at their best and reduce the opportunities for human error and repeat deviations.

We explore that:

  • Human error is the starting point of an investigation, rarely its conclusion.
  • If we stop at human error and blame people, we will learn very little and improve nothing.

Most errors and mistakes happen because we work in complex systems. We need to examine how work happens, understand how it goes right, and learn from issues. The application of human performance tools brings an opportunity for your teams to improve key KPIs and reduce costs associated with deviations.

This course moves away from legacy responses to human error, such as blame and retrain” and update the SOP.” Instead, we share effective approaches and tools that can integrate into your existing systems. We provide practical steps you can apply to reduce risk and promote effective compliance.

Suitability - Who should attend?

This course is ideal for you if:

  • You are responsible for process improvement in your team and need help with the approach
  • You have had issues with your deviations raised in your latest (and previous) inspections issues that have not been investigated fully or repeat issues
  • You are committing a lot of time and effort on investigations but not truly addressing the issues you are finding

Outcome / Qualification etc.

By the end of this pharmaceutical human error prevention training, you will understand:

  • The psychology of human error and why we all make mistakes
  • How to investigate error incidents properly to identify the multiple factors (the error chain)
  • How to simplify your procedures and processes to reduce errors and mistakes
  • How to error-proof processes and procedures

After the course, participants also gain free access to other error prevention resources and additional support.


Course delivery details

Our virtual human error prevention course is delivered via a combination of an instructor-led virtual classroom and self-paced learning online. Full details will be sent to you following registration.

Why choose NSF International, Health Sciences

Trained over 1,300 delegates on our CQI and IRCA certified GMP PQS lead auditor training course

Provided expert health sciences training for over 30 years

More people have become ‘Qualified Persons’ in Europe through our training programme than any other training provider

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Average rating 4.5

Based on 2 reviews.
Write a review!
S. Musa
01 Nov 2019
Good involvement

Very good involvement of participants and good case studies.

A. Parham
13 Sep 2018
Knowledgeable tutors

Enjoyed the course and the tutors were very knowledgable and happy to discuss questions and scenarios.



Discounts offered to NHS staff, regulators and charities.

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