Course description
Conflict is not a bad thing. However, the way individuals and organisations manage the fall-out (or fail to deal with it), often is. Resolving conflict requires the use of effective communication skills, assertive behaviour, problem solving and negotiating skills. This module develops a greater understanding and self-awareness of your preferred conflict management style, and the communication and interpersonal skills required to manage, resolve and where possible prevent conflict.
Upcoming start dates
Suitability - Who should attend?
This Module has been designed to support anyone who requires support in managing difficult or challenging persons and/or would like to develop a higher level of assertiveness to confidently hold people accountable.
Outcome / Qualification etc.
- Recognise personal style in dealing with conflict and/or confrontation.
- Reflect upon a range of strategies to deal with difficult situations.
- Apply a correction action technique to hold people accountable.
- Conduct difficult conversations with confidence and assertiveness.
Course delivery details
This programme is delivered through a blended learning approach consisting of two half-day Zoom/Microsoft Teams Seminars, 9.15am - 12.30pm. Additional e-coaching is provided between seminars with individual delegates to encourage application of the models, tools and techniques back in the work environment. Alternatively, the Module can be delivered in a full day (9.15 to 16.30).
Why choose Palladium Training and Consultancy Limited
Over 2000 learners across a range of management levels and market sectors attend an ILM National Qualification
Our success can be measured through 98.9% of all learners who have completed their ilm Qualification.
We hold the ILM stamp of approval and hold Direct Claim Status for all ILM National Qualifications.
Expenses
Total investment for this two half day Module is £280 per person. Alternatively, this Module can be delivered internally to your organisation for a total investment of £2100. Based on a group size of ten persons, this reflects an investment of £ 210 per person. This cost includes all relevant materials but excludes any costs associated with the venue.
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Palladium Training and Consultancy Limited
Palladium Training & Consultancy Ltd, an approved ILM Centre, provides a comprehensive and integrated service for those organisations who value and believe in developing their people. When you select a strategic partner, you look for a provider who will go...