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Listen & Learn Exercise Professional Hospitality Communication

Reception Academy
Course summary
1 hour
20.79 GBP excl. VAT
English
Flexible
Online courses
Next available date: Contact for dates - Online courses
Professional Training

Course description

Listen & Learn Exercise Professional Hospitality Communication:

This exciting “Listen and learn” course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry. Through listening and comprehension exercises you can continue your professional development and career progression from the comfort of your own home.

This course is also suitable for those hospitality professionals working in the industry and are seeking inspiration on how to say things in a more professional or uplifting manner. Use certain lines and words sensibly and create a tone of voice that is unmistakably in line with 5 star standards.

All online courses are available instantly once purchased.

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Suitability - Who should attend?

Access to a computer, see specifications our Reception Academy website.

Outcome / Qualification etc.

No Qualification

Training Course Content

  • Dealing with internal enquiries
  • Taking Bookings via telephone
  • Taking messages
  • Check-in scenarios
  • Explaining the bill at checkout experience

You will be able to listen to ten (10) different conversations or voicemail messages involving guests (with various accents) and hotel staff. Ranging from a simple conversation to more complex scenarios, you will listen to the recording then be asked to complete the gaps in a script of the conversation. These listening, reading and comprehension exercises assist you to not only improve your English Language skills but also introduces you to various British accents.

All conversations are taken from real-life hotels and are professionally voiced over to ensure you get the most out of each course.

Listen to these recordings over and over until you feel comfortable in completing the question sheet correctly, you can also download the answers at the end of the course and check your answers to ensure they are all correct.

Dealing with internal enquiries

  • Taking Bookings via telephone
  • Taking messages
  • Check-in scenarios
  • Explaining the bill at checkout

The course provides the following downloads (available under resources section of the course):

  • Exercise sheet
  • Answer sheet

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About provider

Reception Academy

A little bit about us Reception Academy was founded in 2008 with the main objective of providing companies with exceptionally skilled front line staff. Since offering our short classroom-based courses to the general public in 2010, we have trained countless...


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Contact info

Reception Academy

Coppergate House
10 White's Row
E1 7NF London

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Reception Academy

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