Dealing with Difficult People
- Following this workshop participants will be able to:
- Understand other people's behaviour patterns
- Raise levels of self-awareness
- Prevent problems escalating by becoming more aware
- Negotiate solutions rather than partition blame
- Boost courage to deal with difficult situations responsibly
- Understand other people's behaviour patterns
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 204,680 people .
- Over 14,066 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.8% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
Difficult people are not deliberately difficult. They are fulfilling a need in themselves, conscious or otherwise. Behind every stubborn viewpoint, criticism, or complaint is a want for something to be balanced. Handling difficult people is accepting that this person has a differing viewpoint to you, for very good reasons of their own. It is important to put this person’s wants and needs into words which provide both you and them with an understanding of why things seem difficult. To then show that you are with them on the journey as long as they consider your proposals as well. This course prepares the delegate for that objective and covers anyone from Directorship level to the Shop Floor.
Training Course Content
You and Your Identity
Who are you? Why is the other person difficult?Describing yourself - How do others see you?
Presenting external behaviours
Are you visually, analytically or emotionally orientated?
Recognising other people's behaviour patterns: why they operate as they do
Changing Mindsets
Letting them make the decisionsMatching needs
Giving and receiving feedback the right way
Motivating others to change
Listen to your intuition, not your old patterns
Techniques for Change
What happens when you act carelessly, carefully or caringly?Ken Pierce's Five Fabulous factors
Engendering respect between you
Uncovering hidden drives: The Gestalt of Seeing what you and the other person are unconsciously doing
Handling conflictual premises
The Requisites for Planning anew: What will you do?
Asking yourself why in a positive way, without criticism, judgment
Being big enough to handle what you learn
Using body language and self-control appropriatelyAre you prepared to hear the truth?
How do you help others realise what their motivations are? (The values driving their behaviour)
Remaining detached whilst being empathic
Becoming more assertive
Helping you both to come to solutions
Expenses
Prices on application. Contact us for quote.
Request information - obligation free
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STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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