Emotional Intelligence at Work
- At the end of this course you will understand the role and impact of emotions in business interactions and relationships. You will have the opportunity to develop your self-awareness by understanding your own triggers and how to manage and direct your emotional responses so they better serve your needs. You will gain a toolkit to support how you structure your emotional responses for use in your professional environment.
You will also learn how to improve the quality of your interactions with those around you through identifying and responding effectively to the emotions of others. You will learn techniques for building more effective relationships, ways to improve your communication skills and manage difficult interactions.
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 204,432 people .
- Over 14,060 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.8% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
This course is for professionals who want to improve how they deal with colleagues, customers, and suppliers. It is especially helpful for those whose roles require them to handle tricky or emotionally charged situations.
Training Course Content
Introducing Emotional intelligence:
The background to 'Emotional Intelligence'Multiple Intelligences
The science behind Emotional Intelligence and the brain
Self awareness: Understanding your Emotions
The source of emotionsEmotional cause and effect
The emotional challenge and opportunity
Identify your own emotional triggers, motivations and drives
Self regulation: Managing your emotions
Feelings, perceptions and beliefsUnderstanding your reactions under stress and conflict
Choosing your emotions
Re-charge your emotional reserves
Empathy: Understanding the emotions of others
Different behavioural stylesRecognising others' motivations, triggers and reactions
Allowing for different perspectives and diversity
Effective conversation techniques: questioning and listening
Social Skills in the business context
Looking and listening for communication cuesUnderstanding non verbal communication - how to read and interpret
Building rapport
Managing emotional boundaries
Motivation, energy and drive
Emotionally Intelligent teams
Action planning
Expenses
Prices on application. Contact us for quote.
Request information - obligation free
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STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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