merger merger

Welcome to your new course portal!

On October 15th, moved to - which means you can now find all your favourite courses right here. Don't worry - you can still do all the things that you could do before.

All you need to do is search.

Show as: Mobile

Emotional Intelligence at Work

Course summary
1 day
Corporate Training for Teams
STL courses

Emotional Intelligence at Work

Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... At the end of this course you will understand the role and impact of emotions in business interactions and relationships. You will have the opportunity to develop your self-awareness by understanding your own triggers and how to manage and direct your emotional responses so they better serve your needs. You will gain a toolkit to support how you structure your emotional responses for use in your professional environment. ; You will also learn how to improve the quality of your interactions with those around you through identifying and responding effectively to the emotions of others. You will learn techniques for building more effective relationships, ways to improve your communication skills and manage difficult interactions. ;

STL virtual classroom training

We all have to accept our preferred face-to-face method just isn't an option right now. However, virtual classroom training that we have developed offers some benefits which can make it seem less of a compromise and more of a viable interim training solution. 

Our virtual classroom training is delivered by the same team responsible for achieving industry leading customer satisfaction ratings with face-to-face training, so rest assured you are in safe hands.

Suitability - Who should attend?

This course is for professionals who want to improve how they deal with colleagues, customers, and suppliers. It is especially helpful for those whose roles require them to handle tricky or emotionally charged situations.

Training Course Content

Introducing Emotional intelligence:The background to 'Emotional Intelligence' Multiple Intelligences The science behind Emotional Intelligence and the brainSelf awareness: Understanding your EmotionsThe source of emotions Emotional cause and effect The emotional challenge and opportunity Identify your own emotional triggers, motivations and drivesSelf regulation: Managing your emotionsFeelings, perceptions and beliefs Understanding your reactions under stress and conflict Choosing your emotions Re-charge your emotional reservesEmpathy: Understanding the emotions of othersDifferent behavioural styles Recognising others' motivations, triggers and reactions Allowing for different perspectives and diversity Effective conversation techniques: questioning and listeningSocial Skills in the business contextLooking and listening for communication cues Understanding non verbal communication - how to read and interpret Building rapport Managing emotional boundaries Motivation, energy and drive Emotionally Intelligent teamsAction planning


Prices from £1800. Promotional rates often available the further ahead you book. Contact us for quote.

Be Inspired! Watch the Video

Provider: STL

STL - Microsoft Training

STL - Helping businesses deliver productivity and efficiency gains

Learning solutions from leadership and management training programmes to business intelligence and applications training. London based with a global reach....

Read more and show all courses with this provider

Request information - obligation free

Fill out your details to find out more about Emotional Intelligence at Work.

  Contact the provider

  Get more information

  Register your interest

Customer Outreach Award


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

Contact information for STL


Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

 Show phone number

Request Information

Find out more about this Emotional Intelligence at Work course - simply fill out your details:


There are no reviews available yet.

U.K. L&D Report: 2019 - Benchmark Your Workplace Learning Strategy

Are you curious about the L&D strategies of some of the U.K.'s top companies?

Find out what they're up to in's second annual U.K. L&D Report!


Learn more

Be Inspired - watch the videos

Similar Courses