Course description
The Autocare Technician has to demonstrate expertise not only in the technical elements of their role and have a good grasp of the practical and theoretical aspects of the vehicle systems they service but also needs to have excellent telephone, customer handling and effective sales skills, also strong problem solving and self-organisation skills. They must be able to work as part of a team but also operate independently, understand how their employer operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.
Upcoming start dates
Suitability - Who should attend?
Individual employers will set the selection criteria for the applicant. It is recommended during the selection process that the learner demonstrates the following qualities:- Interested in the motor industry and vehicle repairs - Have a good grasp of vehicle systems - Problem solving and self-organisation skills - Good communication skills, both oral and written - Works well independently and as part of a team.
Training Course Content
Tyre legislation and technical information including EU Tyre labelling, Tyre Pressure Monitoring systems, sidewall markings, homologated fitments relating to cars, car derived vans and light goods vehicles. Fundamentals of specific vehicle systems including steering & suspension, braking systems, battery & charging systems, exhaust systems and Air-Conditioning systems, Vehicle 4-wheel geometry principles, Basic consumer legislation relevant to the occupation.
Appropriate Health & Safety legislation and requirements for the workplace, Hybrid/Electric Vehicle system and safe working procedures, Data protection requirements to protect customer and payment information, General sales principles including, identifying customer & vehicle needs, presenting solutions, closing the sale and dealing with buying resistance.
How the business works and how you contribute to the overall results, demonstrating commercial awareness, how to carry out vehicle safety inspections and routine maintenance using manufacturers specifications or approved schedules, using vehicle specific data and meeting legal requirements.
Why choose Wiltshire College & University Centre
96% of students go onto further study, training or employment
98.8% overall pass rate for Level 3 courses
1,089 courses to choose from
Continuing Studies
Progression to Light Vehicle level 3 Apprenticeship.
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Wiltshire College & University Centre
Wiltshire College & University Centre is the main provider of further and higher education in Wiltshire and is fast on its way to becoming outstanding having achieved a good Ofsted grade in November 2022. Based across four main campuses, Wiltshire...