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Office Management Courses for Administrators, Secretaries and Personal Assistants

Office administration is a critical and fundamental aspect of any business or organisation. Within this spectrum, secretaries, personal assistants (PAs) and office administrators are responsible for a variety of tasks in relation to management support, financial management, record keeping payroll and personnel management. As companies varying in their operations, requirements and resources, administrative tasks can differ from company to company. In specific terms, an administrative role encompasses financial planning, bookkeeping, recordkeeping, organisational management and duties associated with supporting their employing managers. For success in this role, administrators require skills in project management, time management, communication, organisation, bookkeeping and more.

The Evolution of Office Management & Administration

Before the introduction of computer technology and office administration software, administrative, secretarial and PA roles were primarily related to correspondence, operating the reception of offices and assisting management with support tasks.

Today, technology and office software have simplified the duties of administrative professionals, allowing them to become more efficient and take on a larger role in an organisation. This translates into a modern administrator who handles correspondence by email, phone and in person as well as helps manage the finances, payroll and logistics of an organisation. The role of administrator has never been so multi-faceted as it is today.

What is effective office management?

With more than 5 million people employed in office administration in the UK, there have been plenty of opportunities to figure out what works. Effectively, effective office management is efficient, friendly and productive. That is, administrative work encompasses both technical tasks as well as social communication with personnel, managers and clients regarding these tasks. Accordingly, these tasks and communications must be carried out in a timely manner and with sufficient results. Reflectively, the demand for skilled secretaries, office managers and personal assistants is set to rise in the coming year, resulting in an increasing need for quality and diversified training.

Office Management Courses

Courses and training programmes for secretaries, administrators and PAs typically cover administrative tasks on a general level or focus on one core aspect of administrative work, such as recordkeeping. In the grand scale of task-focused training, delegates of these courses can choose to study courses on audio typing, business writing, creating documents, customer service, health and safety, office software, minute taking, human resources and hone their management skills through management courses.

General courses on office admin are typically built into a larger qualification certificate or diploma. These comprehensive programmes are usually divided by administrative tasks and can be targeting towards specific industries such as the health or legal industries or towards certain administrative positions, such as secretaries or executive PAs.

Who will benefit from office management courses?

As office management is fundamental to any business or organisation, everyone in a position that involves administration of some kind will benefit from professional business administration training. This can refer to professionals who have been recently appointed or promoted to a higher administrative position or newcomers to office administration. Training will also suit experienced individuals moving from specialist roles such as receptionist to wider administrative positions.