Course description
This course will provide you with all of the skills, information, and tactics you need to effectively handle conflict in the workplace while allowing you to study at your own pace!
Upcoming start dates
Training Course Content
Unit 1: Employing the Correct Staff
- Employee engagement
- Leadership styles
- Cultures
- Induction process
- Motivation theory
- Processes that suit the organisation
- Recruitment and selection
Unit 2: Assessing Competence
- Competence and competences
- Frameworks
- Interpersonal and tacit skills
- Output and performance
- Training and development
- Workplace structure
Unit 3: Courses of Conflict
- Conflict and its cause and effect
- Conflict framework
- External and internal support
- Leadership style
- Communication
- Conflict that is not managed
- Supporting individuals
Unit 4: Grievance
- Disciplinary and grievance process
- Processes, policies and procedures
- Frameworks
- Legislation
- Harassment
- Poor performance
- Victimisation
- Unfair and wrongful dismissal
Unit 5: Performance/Management Plans
- Managing performance
- Poor performance and its cost
- Organisational output
- Theoretical views
- Legal reputation
- SMART targets
- Objectives
- Appraisals
- Motivational tools
Unit 6: Dismissal and Legal Obligations
- Legal obligations
- Terminology
- Dismissal and its legislation
- Redundancy
- Termination
- Notice period
- Garden leave
- Suspension
Course delivery details
Split into 6 units, every element of this course seeks to expand your understanding of conflict management, so you can achieve the theoretical knowledge you need to apply these skills within real and practical settings.
This course is assessed using a series of written assignments that are designed to test your knowledge of the course materials. These will need to be sent to your personal tutor for marking, whereupon they will supply you with helpful tips and feedback. No external examinations are required.
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Association of Learning
Get qualified from the comfort of your own home. There’s no better time to rediscover yourself and be your best. Join the thousands of students who have upskilled and gained a recognised qualification from home, with our flexible courses designed...