Course description
Conflict Resolution in the Workplace
This course starts by explaining what constitutes Conflict in the Workplace before moving on to look at some of the most common causes, and the effects this can have on the workforce. It covers the stages and build up to a workplace conflict and contains several extensive modules that outline Conflict Resolution techniques that can be applied at any stage of this build up. As well as the negative impacts of conflict, the course also explores how effective management of Conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.
Upcoming start dates
Suitability - Who should attend?
This 1 Day Conflict Resolution course is aimed at supervisors and managers that want to develop effective Conflict Resolution methods. The course can be a great starting point for people new to their Leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to Conflict Management.
This course is suitable for employers who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.
Outcome / Qualification etc.
CPD Accredited
Certificate of Acheivement
By the end of this Conflict Management course, you will be able to:
- Recognise the Causes and Stages of Conflict
- Usa a powerful technique for Mapping Conflict in order to identify solutions
- Identify ways to develop flexible responses to both personal and professional Conflicts
- Learn how to apply techniques, models and strategies to manage your communication and behaviours in Conflict situations
- Explore how to achieve positive outcomes from handling Conflict situations effectively
Training Course Content
Developing of Awareness of Conflict
- Recognise the difference between disagreement and conflict
- Understand how and why conflict escalates
- Exploring barriers to conflict management and resolution
Ways of Responding to Conflict
- Identifying your own feelings and actions in response to conflict
- Use Active Listening to demonstrate understanding
- The importance of Validation
- Distinguishing between listening for thoughts and listening for feelings
Mapping Conflict
- Mapping a conflict using a 5-step approach
- Exploring a given conflict from various “viewing points”
- Separating interests from positions in a specific conflict
- Selecting a conflict strategy appropriate to addressing a specific goal
- Implementing a chosen conflict strategy
Strategies for Managing Conflict
- Identifying your preferred strategies for responding to conflict
- Understanding the five conflict strategies
- Appropriate strategies to minimize/manage conflict
- Identifying and practicing assertiveness tools and strategies
- The danger of emotional statements and alternative ways to get the message across.
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ATA (Asset Training Academy) Ltd
Asset Training Academy is a leading training provider specialising in the areas of Leadership, Management Development, Business Skills and Mental Health. We offer a full suite of CPD Accredited training courses that are designed to help individuals perform better in...