Course description
Dealing with Difficult People
All courses available as one to one session online, at a discounted rate. Please contact us for more information.
This one-day Dealing with Difficult People course helps employees in your organisation identify some of the behaviours and situations encountered in working environments and gives strategies for how best to work around them. Participants will learn how to adopt a position of power in these difficult situations and get the desired outcomes without getting drawn into emotional exchanges.
Participants will learn about a range of communication techniques from tone to body language as well as our wording. The course will help professionals develop new responses to old triggers and gather a toolkit of solutions for tricky situations handling difficult people.
This course gives participants a new perspective by helping them to look at their situations from different points of view to approach difficult people more confidently and effectively.
Upcoming start dates
Suitability - Who should attend?
This Dealing with Difficult People in-house course can be tailored to your organisation and is designed for organisations looking to create a healthy communication culture. It will equip employees to develop a more confident approach when dealing with difficult people.
Outcome / Qualification etc.
Participants will leave the course equipped to:
- Develop and foster more positive working relationships with ‘difficult’ individuals
- Identify assertive and non assertive behaviours and understand what it means to take an ‘adult approach’
- Make a more effective working environment by giving thorough and honest feedback to a difficult individual
- Approach conflict situations with better confidence
- Utilise new tools and techniques to cope with those difficult situations
Training Course Content
The course schedule is as follows:
- Welcome, domestics, programme aims and personal objectives.
- Seeing things differently
- Exploring Behaviours, beliefs and assumptions
- How to make an assertive choice
- Understanding how Transactional Analysis can help
- Communicating to increase understanding
- Negotiating techniques
- An understanding of the importance and benefits of feedback
- Giving and receiving feedback
- Practise session
- Action Plans
Why choose Best Foot Forward Training
100% happy clients
100% quality trainers
Founded in 2010
Reviews
Average rating 5
Felt that Dani was clear in her explainations and had an approachable style. Answered questions well.
extremely helpful and knowledgable. thank you
Expenses
- Course fee for individual training: £295
- Course fee for in-house training: £975+VAT
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I attended a course recently – Dealing with Difficult People – in London run by Dani . I really liked her style of course leadership. She started the day by asking everyone on t...