Course description
Dealing with Difficult Behaviour - An in house 2-day People & Performance Management training
With interpersonal relations and communication skills at the core of leadership and management, it is vital that management professionals are able to adequately deal with a spectrum of people and behaviours. This interactive two-day training course is designed to provide people managers with the interpersonal skills required to manage difficult people.
Careful handling of performance issues is a regular aspect of today's management practices. Whether it be related to motivation or problem of attitude, job performance is likely to be affected. This training course provides insight to principles and techniques required to recognise and deal with difficult behaviour as well as offer support and resolution.
Upcoming start dates
Suitability - Who should attend?
This training programme delivered by MPW Learning is suitable for management professionals who wish to develop adequate approaches to dealing with difficult people in their workplace.
Training Course Content
This professional training in Dealing with Difficult Behavior will cover the following units:
- When is it appropriate?
- Helping style matrix
- Performance model
- Effective listening skills
- Questioning techniques
- What would you do if…
- Transactional analysis
- Life positions
- Interventions and structure
- Action planning
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Expenses
MPW Learning delivers this training course in house throughout the UK. The course can be tailored to meet the specific training needs of your team.
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Case Studies
Leadership Pathway Programme & MPW Learning Collaboration
In collaboration with MPW Learning, a programme called ‘Leadership Pathway Programme’ was designed to bring all of the skills of a large high street charity organisation management team up to date. After introduction of the programme, common working practices were restructured, productivity increased and management satisfaction improved.