Course description
Dealing with Difficult Behaviour – Online
Today’s managers regularly have to deal with performance issues. It could be a motivational or attitude problems but it will always affect the person’s ability to perform their job. This session explores the principles and techniques to recognise and deal with difficult behaviour and offer support through to a solution.
Upcoming start dates
Suitability - Who should attend?
For people who may be experiencing challenges from an individual and wish to deal with the situation in a more effective way.
Training Course Content
- When is it appropriate?
- Helping style matrix
- Performance model
- Effective listening skills
- Questioning techniques
- What would you do if…
- Transactional analysis
- Life positions
- Interventions and structure
- Action planning
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Expenses
MPW Learning delivers this training course in house throughout the UK. The course can be tailored to meet the specific training needs of your team.
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MPW Learning - Training Experts in Leadership and Business Development
MPW Learning deliver professional training courses to suit a wide spectrum of business profiles, which are designed to enable today's leaders to be more successful in a competitive environment. All professional training programmes are developed to suit the needs of...
Case Studies
Leadership Pathway Programme & MPW Learning Collaboration
In collaboration with MPW Learning, a programme called ‘Leadership Pathway Programme’ was designed to bring all of the skills of a large high street charity organisation management team up to date. After introduction of the programme, common working practices were restructured, productivity increased and management satisfaction improved.