Professional Training

Essential People Skills for Line Managers

CIPD Learning, Online
3 days
3 days
Visit this course's homepage on the provider's site to learn more or book!

Course description

As a line manager, you play a vital role in managing people and operations on a daily basis. By effectively adopting suitable management styles, you'll be able to support individual development and achieve team and organisational goals.

This course will explore the skills you need to realise your team's potential to ensure they perform at their best. It'll address the fundamentals of how to be a good people manager and the rudimentary practical techniques to increase your communication, motivation and delegation skills.

The programme will reinforce the importance and need for performance management and identify how to boost engagement and empower your team to add maximum value to your organisation.

All CIPD Learning courses will automatically provide you with access to the CIPD Learning Hub, our online learning platform, for 24 months.

The hub will house your course content, as well as useful resources, tools, and a community of professionals that you can tap into to support your learning and continual development.

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Suitability - Who should attend?

Is this course right for me?

Are you new to people management? Are you an aspiring manager or simply looking to develop your capability further? This course will provide you with knowledge of good management practice and the fundamental techniques of how to encourage and drive performance within your team.

Outcome / Qualification etc.

The objectives for this course are:

  • define the role of the manager and leading others
  • explore management styles
  • define delegation
  • explain, what, when and how to delegate
  • describe the role of a leader
  • describe the change process and its main steps
  • explore the emotional responses to change and how to manage them
  • explore coaching as an effective communication technique
  • describe coaching models, active listening and questioning skills
  • explore a range of motivational theories
  • recognise that people are motivated in different ways
  • identify how to increase engagement through the drivers of mastery, autonomy and purpose
  • define performance management
  • explain the performance management process and models
  • explore behaviour drivers including SCARF, positive psychology and strengths-based approach and how they relate to performance.

Learning outcomes

By the end of this course, you’ll be able to:

  • implement your own management style within your organisation
  • delegate tasks effectively and to the right members of your team
  • apply different performance management methods
  • recognise that people are motivated in different ways
  • demonstrate effective communication techniques
  • manage emotional responses.

Training Course Content

The course will cover the following topics:

  • Understanding and managing people
  • Managing communication and change
  • Motivating people and supporting their performance

Course delivery details

Delivered over a 3 week period, this online course consists of 12 hours of facilitated online learning over 3 days. An estimated 10 hours of self-directed learning is recommended for the duration of the course. The classrooms are supported by digital resources and activities to help further embed knowledge and good practice. You’ll take part in an action planning session at the end of each virtual classroom to encourage you to practically apply what you have learnt.

The delivery of the course has been spaced out to help you to retain and apply practices into your working environment. Our virtual classrooms have been designed to be interactive to encourage peer to peer learning. You’ll receive a Certification of Attendance upon successful completion of this course.

Why choose CIPD Learning

100+ years of experience

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Course Price: £1320.00 exc. VAT