Course description
Effective Interpersonal Skills
Suitable for anyone who wants to enhance their performance by improving their communication skills and by developing or restoring positive professional relationships with colleagues, clients or their team. Effective communication gets things done and creates a positive environment to enhance both productivity and mental well-being. These skills are equally relevant for remote working or those sitting in the same office.
Outcome / Qualification etc.
By the end of the course you will be able to:
- Identify your individual interpersonal skills
- Use improved communication techniques and get your message across
- Recognise the difference between submissiveness, assertiveness and aggressiveness
- Use assertive responses to build and maintain relationships
- See how to use effective people skills across different types of people and workplace situations
- Implement influencing and persuading skills
- Successfully receive feedback and handle criticism constructively
- Write a plan and commit to actions that will improve or repair your working relationships through strategies you develop
Training Course Content
Module 1: Critical Building Blocks – Interpersonal and Communication Skills
Introduction and Your Webinar Objectives
Interpersonal Skills
- What are Interpersonal Skills?
- Building on your success
- Reflect on your most successful relationships and improve your confidence
Communication Skills
- Improve the effectiveness of your communication
- Listening – the critical element of communication to make a big difference
- Asking questions and paraphrasing
- Reducing misunderstandings
Action points and changes you plan to make
Module 2: Further Critical Building Block - Assertiveness Skills and Applying your Skills -120 minutes
Key learning points from Module 1
Assertiveness Skills
- What is Assertiveness
- The difference between submissiveness, assertiveness and aggressiveness
- How assertive are you?
- Practice assertive responses
Your Powers of Persuasion – Applying Interpersonal Skills
- Practice useful techniques
- What is the crucial question when persuading other people?
Action points and changes you plan to make
Module 3: How to Deploy your Skills to Build Lasting Positive Relationships - ValueDifferences, Influence, Receive Feedback and Improving Relationships - 120 minutes
Key learning points from Module 2
Valuing Differences
- Appreciation of different communication and working styles
- Which style do you prefer?
- Practice adjusting the way you communicate to the style of the person you talk or write to
Influencing - How can you influence people around you?
Welcoming Feedback
- Handling Feedback – handling criticism constructively
Improving Working Relationships – finding out what you can do differently
Round up of action points and changes you plan to make
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Expenses
Course Price: £360 + VAT
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