Managing People Effectively Level 2

Module 4: Leaders vs Managers and Leadershiop Styles

Objective:

• Understand the difference between a Manager and a Leader
• Focus on your successes – your skills and personal and professional strengths
• Develop your leadership capabilities
• Implement effective use of management and leadership techniques to achieve great results
• Recognise your leadership style and decide on the appropriate leadership style to suite your team members
• Avoid micromanaging and controlling vs lacking guidance

Content

Becoming a Leader

Difference Between Leaders and ManagersWhat Do Leaders Do?Building On Your Success

Situational Leadership

• The Different Leadership Styles
• The Balance between Teaching New Skills and Supporting your Staff
• Recognise the Key Stages – Directing/Training/Coaching/Delegation
• When to Use a Particular Leadership Style
• Develop an Effective Leadership Style to Suit your Team Members
• Eliminating the Risk of Micromanaging and Controlling your Staff vs Lacking Giving Guidance
• Reduce Difficult Behaviour and a Potential Reason for Conflict

Module 5: Constructive Feedback and Performance Conversations - Important Skills Needed

Objective:

• Further develop your leadership capabilities
• Develop effective conversation techniques in order to bring an extra dimension to your own performance
• Understand how coaching principles can help conducting productive conversations
• Create a positive culture
• Build an independent, motivated and high performing team
• Appreciate the importance of continuous performance conversations
• Know how to conduct more constructive and useful feedback and performance conversations to enable positive change

Content

Improving performance

• Performance Management
• The Move from an Annual Event to a Continuous Process
• Effective Conversations and Interaction with Staff – Useful Skills
• What can we learn from Coaching Techniques
• Helping individuals to reach their best performance
• Useful and Impactful Questions
• A Motivational Conversation
• Conducting Constructive Performance and Feedback Conversations
• Raising Performance
• The Importance of Agreeing Expectations and Standards of Key Performance Indicators Individually with Every Staff Member
• Develop Skills and Knowledge required – Understanding the Key Principles of the Solution Focused Approach
• Conducting a Constructive Performance Conversation – Enable Positive Progress and Change

Module 6: Leaders as Coach – An Introduction 120 minutes plus a 90 min add on for more coaching practice

Objective:

This module is for Leaders and Managers who want to be more effective and support their staff to work to their highest capability and commitment level. Conducting coaching style conversations to create self-managed and independently working staff who as a consequence feel more appreciated and suffer less stress.

• Improve results and enable your staff to reach the team goals
• Understand when coaching is the appropriate Leadership style
• Understand the benefits of coaching to your team members and yourself – create committed people who achieve their goals more easily with less time involvement from you
• Practice listening & questioning skills – vital coaching techniques to create high performing, motivated and engaged staff
• Understand how to plan and deliver a coaching session using a progress and solution focused coaching model – deliver a short session

Content:

Coaching as a Management and Leadership Style

Be a Better Manager and Leader by Conducting Coaching Conversations

• What is Coaching and What Is It Not
• When is Coaching the Right Tool
• The Benefits of Coaching for Everyone Involved – Creating Committed and Successful Teams resulting in Successful Organisations who Survive in a Challenging World

Coaching Skills

• Importance of Active Listening
• Questioning and Paraphrasing Techniques that Create New Ways of Thinking and Behaving to Produce Better Results and Generate Solutions

Coaching Model

• A Time Effective and Progress Orientated Coaching Model
• Example Stages of a Successful Coaching Conversations
• Key Techniques and Principles of Coaching – Enable Positive Change

Practice Coaching Skills

• How to Plan and Deliver a Possible Coaching Session
• Observing and Assessing Skills