HELPFUL AND INFORMATIVE

The course was very good with lots of useful information.

Trainer was very insightful and engaging. The course kept you engaged and interested.

I love training, Claire managed to keep my attention throughout and I bought away some additional skills to help me with my daily work.

I found the course very beneficial to myself & am looking forward to using the tools I have been given in the future. The delivery of the course was excellent & Claire managed t...

I found the trainer very informative and made me feel very comfortable.

I found the training course brilliant and I cant wait to put the techniques into practice. The information was very useful and Jessica was great at helping us understand the cha...

Jess was excellent explained everything well gave the team time to think and respond to different questions and had time to explain. She delivered a really good training session.

Really enjoyable presentation and Jess was superb-engaging and interesting!

Course content was made relevant to my role, was delivered very well by Jess in a clear manner which included what we were looking to achieve and why. Everyone was included with...

Jess was absolutely fantastic. She is really knowledgeable, clearly knows her subject, had taken time to research our business, and drew on her own experiences so told some gre...

The course was very informative and helpful. The service level framework will help me really improve the way I deal with customers. Jess was great in the delivering of the cours...

The course had perfectly structured content, including very useful information. Claire has a great presentation skills, easily capturing the audience, always positive and with a...

Incredibly well structured course on service delivery; Outstanding presentation of covered topics; Practical exercises.

The course content was nicely designed, organised and presented, nice delivery style, everybody understood it. Very useful training session

Really interactive and fun! Great trainer - relevant to Housing

Brilliant - loved the trainer. Simon you were fab!!

Thank you for the great lectures. Appreciate it very much. I learned a lot about how communications are important in dealing with different customers with different cases/issues...

I found the training very useful and informative and will be definitely using this in my day to day work. Anne-Marie is a great trainer.

Anne-Marie had a smile on her face all through the training. Her strong body language, use of bright colours and creative pictures made the session really interesting for me.The...

Simon was engaging, humorous and articulate. I thoroughly enjoyed the morning.

Really enjoyed the course, the trainer made it easy to stay focused. I have done many courses and usually fall asleep or interest is lost early, however this was not the case.

Fantastic speaker interacted very well with the audience, confident, funny, consistently professional enjoyed it so much we didn't realise it ended...Simon knows what he has tal...

Very good and helpful course and very well presented

The trainer was exceptional and managed to engage a very diverse group of people who all walked out of the training saying they learnt a lot.