The training was very well presented and very easy to understand - by including things like scientific studies also helped us to understand why this can affect the way the custo...

Very enjoyable day, the trainer Ann-Marie presented really well, was very informative and answered questions effectively. The content was interesting and I certainly learnt quit...

I found this course to be a helpful reminder as I work with customers face to face each day. I have had previous issues with confidence and this course helps me to identify defe...

I was pleasantly surprised on how much I got out of the course. I found that the trainer was very professional and the course was well structured to ensure learning outcomes wer...

Caroline was brilliant, she completely made the day. It was a thoroughly enjoyable experience, whilst it was very insightful too.

I found the training session extremely useful and insightful. In addition, Caroline was particularly engaging and friendly. I would absolutely recommend this course to colleagues.

Course and Caroline were excellent. Perfect balance of theory and interaction with the group.

Caroline was so good! She really made me feel comfortable in all aspects of the course from the start to the end. I thoroughly enjoyed my time during this course and going forwa...

Course was fantastic and informative, amazing trainer. I will be back very soon

I found the course to be very informative and the exercises were very interesting, I have learnt a lot more than I expected, I will be recommending this course to my colleagues ...

The course was very good and covered everything I expected and more. Very detailed and engageing course compared to other companies

The course was very helpful and very informative, will definitely take everything I’ve learnt away with me.

I believe I can apply all the techniques and skills to my job. Course is very useful and Claire was so lovely. Thank you!

The course has been extremely helpful, I will be implementing myself, but also to my team. Thank you!

Great course that has helped reinforce and refresh my self on when dealing with customers. Also learnt and love the 4 levels of service.

Content and delivery was extremely professional and structured. Very useful and will apply in my job.

Training was awesome, as a person I’m so active so enjoyed the course because we interacted together, shared experiences and helped each other.

I found the course to be very informative due to the interactive structure and real life situations that we analysed.

Great delivery, an enjoyable experience and great refresher course.

The course was great as it helped me to develop different techniques for dealing with customers. It was interesting to learn about different tones of the voice and the effect it...

I will be back to do more courses.

The training session was fantastic! Very engaging and informative use of different methods e.g. diagrams, roleplays, group discussions. Thank-you so much

The course, the trainer and the content is really useful. I strongly recommend this course

Excellent and friendly trainer I have some key messages to take into my customer service facing role