Helped in empathetic thought process/language and techniques, excellent trainer/course details

Great fun and useful course, Everyone has enjoyed and can take away something to work on, Caroline is fantastic and full of enthusiasm

It has been a pleasure to have Caroline with us with this very interesting training, Looking forward to see her again. Thank-you

I found the course extremely useful. I learnt many new techniques and the training has inspired me to put more focus into Customer Service. Claire was fantastic!!

Claire delivered the course exceptionally. Claire delivered the course exceptionally. I managed to learn a lot and have taking a lot of very helpful information away with me.

I found the course extremely useful. I learnt many new techniques and the training has inspired me to put more focus into Customer Service. Claire was fantastic!!

The training as a whole was most definitely worthwhile, Caroline was very friendly and made her points clear. I am looking forward to the second half

I was feeling slightly pessimistic about attending the course as I was not sure how relevant it would be for a less customer-facing job like mine-however, I found it very inform...

I found the training session very informative and engaging. The trainer made a very nice atmosphere which encouraged participants to communicate with each other confidently and ...

I had come into the course not knowing what to expect. The trainer, Anne-Marie, had helped me understand and acknowledge the importance of my whole persona throughout the work e...

Caroline provided a clear training session covering each topic at the pace required by each learner. Thoroughly enjoyable and informative.

I enjoyed the content of the course as it was refreshing and gave me lots of practical ideas to take away with me.

The course was very informative and it was delivered brilliantly. I’m looking forward to introducing the new points I’ve learnt into my working life and personal.

I found this course very helpful to face a customer service situation. The delivery of the training was excellent and very well presented. It has helped with my confidence when ...

The course was very interesting and it covered several aspects of customer service. Susan delivered the session in an excellent way. It was useful for me as I understand that I ...

Overall very good. I will be applying a lot of these methods to help build confidence in my current role. It has helped me think outside the box when judging other peoples mind ...

Before coming here I couldn’t say no. Now I feel a lot more confident.

Thank you so much Simon. I will be using the techniques and facts in my job. The course was very helpful and informative. It was easy to understand, funny and I really enjoyed t...

Simon was enthusiastic and kept the training session upbeat. This course made me think a lot about how my behaviour/thinking can have an impact in difficult situations.

Really enjoyed the course and I feel that I have benefitted greatly. I look forward to trying to put what I have learnt into practice.

Course content was excellent for allowing me to understand how to deliver good customer service in varied situations. Delivery style was very good.

The training session gave me some great advice on dealing with different types of people and situations.

I found the trainer and course extremely interesting. It has made me think about how I can improve. I enjoyed how the course was delivered and would definitely like to attend mo...

The course was extremely insightful and also interactive which helped keep the focus. The delivery was really good and the trainer was understanding to everyone’s individual pac...

I found the course eye opening and very helpful with how to deal with customer going forward.