Susan is an excellent trainer, I learnt new ways of providing excellent customer service in all situations and the different types of customers.

The course has provided me with a further insight into better communication skills that will be useful in my team and environment.

Informative, educational and well delivered course. Insightful information learnt to apply in my job.

A nice, easy, enjoyable course which opens your eyes to different situations you can come across in everyday scenarios.

All of the course I have compelted with Hamilton Mercer have been very useful in my job role. Susan was great- a good teacher with friendly, helpful advice which will help me ma...

This course has met my expectations. After so many years in customer service I have now confirmed what I have to work on and have been given the tips to improve. At the end of t...

I found the course very helpful and I feel that from now on I will be able to not only deal with my customers in a more professional way but also the correct way.

I thought that using different methods of learning (listening, writing and discussion) was a great idea. I though Susan was very helpful and overall I found the course very useful.

This is a very useful course and the trainer was very interesting. She explained things in a very effective manner. Training sessions can sometimes be boring but this was very i...

It was a wonderful training day. It helped me to look at customer service from a different perspective, be more assertive using the techniques I have learnt today. Thank you ver...

I really enjoyed the course, I learnt a lot about myself and have improved my skills. The trainer was great and explained everything well.

The course provides very to the point and relevant information which can be used in my work environment. I was unsure if there was any way of “learning” customer service however...

The training session was inspirational and provided a lot of details on how to correctly speak to customers and deliver exceptional customer service! The content was spot on and...

There was a lot of course content, more than I thought there would be. The course was delivered very well and clerly. I found the session very useful and I am ready to use my ne...

The course and the programme of exercises was very well thought out and executed, giving each learner a thorough grounding in customer care and the chance to discuss relevant is...

The course content was very useful and informative. The delivery of the course was very professional but very relaxed and enjoyable. The training session was very beneficial and...

Really good balance between content and exercises. I thoroughly enjoyed it and will find it ectremely useful going forward.