The training was delivered perfectly and I found out and learnt a lot of key things I did not know how to use and will definitely help me in the future.

From the start I thought it's going to be boring, I was wrong. Very interesting course , I would recommend to everyone. Thanks for interesting conversations.

Easy to be understand content and comfortable learning, with the ability to ask questions.

Absolutely perfect and very informative. Carol was brilliant whilst delivering the course.

The lesson has learned me some new things,made me make some new changes all ready.Also how I deal with things from now on and in the future to come.It was nice to be able to be...

I found the course insightful and took away some fresh perspectives on customer service. Carol was engaging and approachable, she delivered the course with enthusiasm even thoug...

Fantastic course and learned many ways to learn more about how to interact with staff and public.

The trainer Jon was excellent. He was very friendly, relaxed and easy to listen to. He broke things up and moved us around which made the day more interesting and go very quick.

Really nice session, very easy to understand and follow.

Jon was great, very informative and well presented! Thank you.

The session was very helpful, giving an insight into how useful a shared understanding of a common language can be in allowing consistency when dealing with both internal and ex...

Claire is a fantastic trainer, very engaging and uses real life examples. The training is interactive and emotive. I was able to apply the training to many in work scenarios and...

Claire did a great job at making the course interesting and fun. The day passed quickly and felt like I learnt how I could work better with me colleagues and better see their po...

Very thoughtful and useful not only to the working purpose but also for the daily use.

Thank you for amazing training ;)

Claire was amazing and great to have as a trainer; very informative in the way the session is delivered.

Very informative, and has given me a lot of insight in these particular areas , Thank you Claire.

A very useful interesting training course. Sometimes a course instructor can make it a bad or good experience but Claire Williams made it very enjoyable and interesting.

I enjoyed the course and found it to be very informative and engaging.

Overall it was a great session. The trainer Mark was amazing. I felt the training would have been more impactful if it focused on more HR content even the examples and scenario...

This course, and Mike Axford training/facilitating, enabled our core student facing team to analyse & develop in-depth our key service principles, objectives & language to build...

The training session was useful in providing a breadth of theoretical knowledge underpinned by practical frameworks.

The training session was very helpful. The content seemed very focused and precise. The delivery style was interesting and seamless. Really enjoyed and learned a great deal from...

The course content is rich and well detailed as it captures the whole essence of consistently delivery exceptional service. So much was learnt on this one day course, the delive...

Felt the content was well structured, topics were given time where needed to expand and discuss in more detail and we never felt rushed. Gemma was knowledgeable and helped us to...