The course content was good. Delivery style was excellent I found the course very useful. I enjoyed learning how to turn negative replies into positive ones.

The training was very useful and gave me new ways of dealing with difficult customers. Gemma was a very good host of this course and made it very interesting and interactive.

Hamilton Mercer provided comprehensive training on how to Consistently Deliver Exceptional Service. It really opened our eyes to how what we do or say can interpreted by the sou...

The course was very well delivered. Simon was very focused on getting everyone to interact and made it enjoyable in the process, without losing involvement from all which can be...

I found the training to be really beneficial and really helped in the role and how I am using the telephone, I would really recommend this. Really builds up your confidence when...

Gemma was a great instructor/presenter. I found the course content good and the delivery style good. We were all engaged, no one was bored or falling asleep.I found the trainin...

I really enjoyed the course, the layout and how it was structured. A lot of the concept I knew, but it was good to have a refreshing day, especially as it is easy to become in a...

Good training, good delivery. Very engaging!

Very interesting course, Debbie was great, remained diplomatic throughout. Content very interesting, makes you reflect on how you deal with everyday work encounters. Thanks Debbie!

Very helpful. We will definitelly use more checklists in the future.

The course allowed me to have an open mind and view based on how to listen and to better structure my responses to help within making sure the person i am talking to understands...

Course content was very interesting, Claire was really clear in explaining us the various topics of the course I have learned many things I never paid attention too it was very ...

Found different ways to deal with different challenging situations that can occur at work. Better ways to communicate with customers and colleagues.

The course tutor Debbie Reynolds was excellent. Very knowledgeable and approachable. The content was applicable to my centre and Taylored to meet the needs of the people who a...

The course was relevant to our setting, Debbie was interactive and approachable and delivered the course in a clear and positive manner. Some really good thinking points to mak...

I found the course really interesting and useful for my role in sales. There are a few things that I will take from the sessions and use in my day to day working life.

I felt that the flow of the course was perfect, everyone was interested and got involved which I feel was down to the temperament of Mike, he was awesome.

Mike was superb. He delivered everything I was hoping for and more. His pace was perfect and engaged us at the right times.

Mike was a very professional and engaging trainer. The day was entertaining, educational and we learnt some helpful tips.

The course was a great eye opener to the need for reevaluating my customer service skills and the best mindset to have if you are wanting to continuously improve.

I found the course really interesting and useful for my role in sales. There are a few things that I will take from the sessions and use in my day to day working life.

The training was very useful. I have found other ways to speak with customers and realise better ways to help with any issues they may have.

Anne-Marie was incredible at delivering this course. The information was clear and concise and will really help me in my role going forwards! She was polite, kind and friendly a...

Gives you little things that make a big impact and delivered in a fun way. Very interactive and enjoyable day.

I found the course incredibly useful and well delivered. It was very informative and Richard explained each scenario very well along with offering alternative options that sound...