The training provided was excellent. The trainer was knowledgeable and personable throughout and tried to understand our business and relate his example to it. The content was f...

This course was incredibly informative and engaging. I had not realised the extent by which language can be tailored to improve the customer experience, and how it can be used t...

I found the training course really useful in providing lots of well-rounded, relevant information regarding the best ways to conduct and deliver the service required for particu...

I found the course incredibly useful and well delivered. It was very informative and Richard explained each scenario very well along with offering alternative options that sound...

The training provided was excellent. The trainer was knowledgeable and personable throughout and tried to understand our business and relate his example to it. The content was f...

I found the training course really useful in providing lots of well-rounded, relevant information regarding the best ways to conduct and deliver the service required for particu...

Simon was amazing and really made sure everyone felt involved with the course as sometimes training sessions can be dull. The structure of the course was nice meaning we weren'...

Simon was a fantastic trainer, and kept the day long programme engaging, fun and interactive. His knowledge about our company and our individual roles meant he was able to perfe...

After working in customer service for nearly 15 years, I thought I knew everything there was to know. However, this course taught me so much more. I found myself becoming self-a...

I've worked in customer service roles for 5+ years, and before attending this training, I thought my overall service quality and ability to offer a seamless experience and use o...

Having worked in customer service for over 20 years, I was dubious as to what more was there to learn! How wrong was I. This course was informative and highlighted areas where j...

Mainly Rich was a great trainer, keeping us all on topic and involved from start to finish. Speaking to the group afterwards we all seemed to have gained from it. The 4 levels w...

The course content was very relevant to our industry and Rich's experience both in our industry and general business experience added value to the course and made the course rea...

Rich was a fantastic trainer and managed to make the course really engaging and personal to our business practices. It was useful to learn some of the psychology behind effectiv...

It re-enforced some ideas that I was already adopting, but also corrected a few mistakes that I had got into the habit of using. The challenges were great and we all had good f...

Richard delivered the course well, and in a way I could relate to. His experience in business meant he could put the ideas across in a very relevant way. Course content was well...

Rich was very well informed and experienced in our area of service. It helped massively in points he was putting across and buy in from the group as a whole. I found he achieved...

Very useful and practical with real life examples that were relatable.

Nicely structured, enjoyed Richards presentation style and accommodating nature. Very enjoyable day which has given our team a very useful common language toolkit.

It re-enforced some ideas that I was already adopting, but also corrected a few mistakes that I had got into the habit of using. The challenges were great and we all had good f...

I thought the training session was very positive and helpful. Learnt how to deal with customers effectively and positively.

Hi, really enjoyed the training sessions with Claire and would love to partake in another session in the future. I think it was very helpful and would recommend!

I thought Simon did an excellent job at delivering this course. Most of what he taught I already knew, but his engaging delivery of the content was done masterfully. I especiall...

we worked in smaller groups and worked out different tasks based on our own opinion and discussed everything at the end. it was fun:)

The training was very useful and our coach had a very good energy. It was definitely a very useful training session, well structured, very well presented and our whole team was ...