The course content & delivery was excellent. Claire was incredibly engaging and made the learning fun. The skills gained from the session will be incredibly useful for all colle...

Claire was extremely good and brought a lot of energy which suited our company. She also had the challenge of dealing with employees from multiple disciplines which she did very...

Steve is a great tutor and delivered the course material and an interesting and engaging manner. Lots of personal attention was also provided, and all my queries addressed. Woul...

It was a very good course - Friendly and informal, very helpful to my needs, learned a lot about Customer service and the way I should deliver it.

I feel the course was delivered very well, it was helpful being in a class with people who are based on site to understand different situation people also deal with.

There are times when we have to say no to the job given for various different factors & reasons, the course prepared us for diffrent types of scenario specially dealing with dif...

It was useful and I will be using what I learnt when speaking to my client.

Rob was just amazing displaying and explained the importance of how things can be perceived by customers.

I thought the course was designed very well. It was delivered very professionally and was easy to follow and understand. Rob was an amazing people person. I found the course ver...

Rob was just amazing displaying and explaining the importance of how things can be perceived by customers.

Rob was very engaging and I was impressed with the psychology aspect of how certain words and how customers being dealt with in certain ways becomes more beneficial for them.,

This was a great session; Rob was engaging and relatable and although the session was informative, useful and supported how I will work in the future it was still light and fun.

I found the training session very educational and fun. It was nice to understand that by changing words you use and how you word them can impact a specific impression on a custo...

Rob was a great guy who delivered a great service to a number of people within our group - I feel this was a great course for all the new starters and the younger people on how ...

Rob was amazing. He made the session really fun and enjoyable and appropriate to meet the needs of both the sales and service department on the course. Each topic we dived into ...

I found the training session really useful, I tend to use quite a lot of phrases such as "no worries, "no problem" and "unfortunately" and after this session I feel as though I ...

Rob was so friendly and did an amazing job! The content was very useful and relevant to my job role and I believe it will really help me to develop the customer service I am giv...

Trainer made the course really enjoyable whilst being informative as well.

The course definitely opened some ideology that I never thought about before. Going forward, I will be keeping these things in mind when I am presenting myself in all aspects of...

I really enjoyed the training delivered by Simon. Always fun, engaging and informative. I found the content very useful and will continue to use in my role moving forward.

Simon was great, very funny as well as very down to earth - also very current which helps him build relationships quickly. I didn't realise I wasn't offering level 4 consistentl...

The course was helpful to me in many different ways, it helped me to understand how to communicate with a customer better overall and learnt how I should be talking to customers...

The course trainer was excellent, very engaging and made the day very relevant to health care and the services we provide in our roles.

Thank you for a really excellent and thought-provoking session much appreciated. Thank you.

I was very happy with the way the course unfolded. The trainer was attentive, listened and incorporated our business requirements into the content.