Course description
The Operations Management Course – CMI Level 5 presents delegates with practical tools and techniques to develop their own operational strategy encompassing the broad and multifaceted nature of operations.
Operational excellence is vital for organisations in achieving their objectives, it’s those long lists of interconnected tasks, responsibilities and initiatives that the operations manager co-ordinates to maximise efficiency and minimise waste, utilising and allocating resources effectively.
Operational managers have a vital role in our organisations, covering all key operational aspects of the business they work for influencing sales, marketing, purchasing, manufacturing, HR management, communications, financial planning and more. This is a privileged role and this course build upon this domain of knowledge.
Suitability - Who should attend?
This course is for Operations Managers, Assistant Operations Managers. Senior Operations Managers, Service Managers or Aspiring Operational Managers who want to develop their key skills and attributes for the role of a successful operations manager.
Outcome / Qualification etc.
The CMI Level 5 Certificate in Management and Leadership
Assessment
The CMI Level 5 Certificate in Management and Leadership is designed for managers and leaders who have the authority and responsibility to drive business activities or involved in operational change. The qualifications require managers and leaders to build on their strategic management and leadership skills to focus on the requirements of embedding these skills into an organisation’s operational strategy.
Delegates will be required to complete two 4,000 word written assignments. Each assignment requires taught theory to be applied to the organisational context:
- 526 Principles of Leadership Practice
- 519 Managing Quality and Continuous Improvement
Support
As part of your course fee, you are given free and unlimited access to post-classroom tutorials. These are organised monthly and run by CMI qualified tutors to help guide learners through the assignment writing phase.
Training Course Content
Session 1
Leading Operational Teams
Key themes include:
- Operational leadership
- Managing the operations team
- Communication; managing conflict, art of negotiation.
- Handling conflicting priorities
Session 2
Operational Excellence
Key themes include:
- Process management
- Planning and forecasting incl. finance
- Data driven decision making / steering performance
- Process improvement; lean, six sigma, improvement science
Session 3
Operational Planning
Key themes include:
- Operational strategy
- Planning; business and workforce
- Developing business cases / reporting
- Risk management
Course delivery details
We strive to create a positive and lasting impact through the delivery of our courses, which is why all our sessions are structured around taught theory, interactivity and shared experiences from the real world.
Our online training courses are designed to create the optimum learning experience for the virtual environment. Our training is highly interactive; our tutors make regular use of whiteboard, annotate, polls and other types of interactive software to enhance the learning experience.
Why choose In Professional Development
Delivered training to over 10,000 organisations
92% of delegates rate our courses as 5 star
Created over 2,500 CMI registrations
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In Professional Development
In Professional Development are a professional training provider offering a wide range of professional development courses, on an accredited or non-accredited basis. Our course portfolio ranges from 1 to 5-day courses. We work with a range of partners to ensure...