Course description
Customer Service (NVQ/blended)
- Understand different types of customer
- Understand the value of customers and their loyalty
- Understand customer service
- Understand how legal and ethical requirements relate to customer service
- Understand how to deliver effective customer service
- Understand the management of customer service information
- Understand organisational structures
- Understand the organisational environment
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Upcoming start dates
Suitability - Who should attend?
Entry Requirements:
Initial English and Maths skills assessment but no other entry requirements.
Eligibility:
Working in Kent, Essex or East Sussex for ESF/Twin funding.
Who it's for:
Suitable for any sector, this qualification is for anyone working in an environment where they are dealing with customers internally or externally.
Outcome / Qualification etc.
- Type: Diploma
- Course Level: Level 2
- Awarding Body: BTEC
Training Course Content
- Understand different types of customer
- Understand the value of customers and their loyalty
- Understand customer service
- Understand how legal and ethical requirements relate to customer service
- Understand how to deliver effective customer service
- Understand the management of customer service information
- Understand organisational structures
- Understand the organisational environment
A range of units available bespoke to your organisation based on the activities undertaken by the candidate.
Course delivery details
Delivery: Remote learning and site visits
Why choose Ixion Holdings Ltd
We are a national ‘Grade 1’ Ofsted ‘Outstanding’ training provider.
As part of Shaw Trust, in 2021 we supported over 475,000 people.
100% of respondents at their end of apprenticeship survey said their Teaching Assessor was knowledgeable and experienced.
Expenses
Fully Funded by Twin/ESF
Continuing Studies
On completion of this qualification candidates may progress into the following qualifications:
- Level 3 Diploma in Customer Service
- Customer Service Apprenticeship