Course description
Conflict Management - In Company
Today’s ever increasing speed of change brings many conflicts of interest into the workplace. These need to be managed and resolved if irreparable damage is to be avoided. This one day course explores how best to manage conflict as a strategy to facilitate healthy organisational development.
Why choose Keys Training
- Over 25 years’ experience of delivering quality Microsoft & Business Skills training.
- All Trainers are Microsoft Certified or equivalent.
- Scheduled Public and In-house training throughout the UK.
What’s included
All our inhouse course fees include:
- Reasonable customisation
- Trainer travel
- Handouts and supporting reference material
- Course completion certificates
About the provider
Keys Training specialise in creating and delivering focused one-day instructor-led courses that cover Microsoft Office and Personal Development skills.
Upcoming start dates
Outcome / Qualification etc.
This course will benefit all individuals with management responsibilities including those who anticipate an argument every time a specific issue is raised or who lack the skills to prevent a destructive situation continuing. By the end of the course participants will have gained the following benefits:
- Considered skills necessary to manage and resolve Conflict
- Developed an understanding of the barriers preventing Conflict resolution
- Appreciated the adverse costs of Conflict
- Considered how to manage their own behaviour
Training Course Content
What is Conflict
- Definition
- Recognising signs of potential conflict
- Analysing personal agendas
- A look at our own standpoint
Barriers that prevent Conflict Resolution
- Power imbalance
- Lack of empathy and understanding
- Trivialisation of consequences
- “Head in Sand” approach
Maximising on “Conflict Opportunities”
- There can be benefits
- Resolution bringing about necessary change
- Promoting common denominators
- Creativity and Innovation
Types of Conflict
- Interpersonal and Organisational
- Deeper loyalties
Adverse Costs of Conflict
- Low productivity
- High stress levels
- Taking our eye off the “real” ball
- Organisational failure
Personal Coping Strategies
- Defence mechanisms
- False friends
Conflict Management and Resolution
- Understanding behavioural needs
- Keeping emotions in check
- Management of our own behaviour
- Engaging skills
- Channelling skills
- Third party intervention
- Learning from each conflict
Why choose Keys Training
Over 25 years’ experience of delivering quality Microsoft & Business Skills training.
All Trainers are Microsoft Certified or equivalent.
Scheduled Public and Tailored In-house training throughout the UK.
Reviews
Expenses
Number and currency up to 8 attendees: £745.00
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Keys Training
Keys Training® provides a Business Skills Training Service throughout the UK. We specialise in delivering one-day instructor-led courses that cover Microsoft Office and Personal Development Skills. Our training courses can be delivered on your site, at one of our venues...
Very good session, organised and made easy to understand