Course description
Telephone Sales Techniques Training Course (On-site)
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business. This one day course concentrates on how to obtain full benefit from today’s growing access by the telephone to potential customers.
Upcoming start dates
Outcome / Qualification etc.
This course will benefit all individuals who have responsibility for using the telephone to initiate contact with customers, to deal with sales or to promote business.
By the end of the course participants will have gained the following benefits:
- Developed an appreciation of opportunist and creative sales
- Gained an understanding of using personality as an advantage
- Considered the strengths and weaknesses of the telephone
- Examined the importance of projecting the right image
- Developed confidence when quoting for business
Training Course Content
The Professional Sales Desk
- Understanding the job
- Knowing your customer groups
- Building your confidence
The Power of the Telephone
- Overcoming the weaknesses
- Maximising the strengths
- Controlling conversations
The Sales Call
- Building client relationships
- Getting to the decision-makers
- Questioning techniques
- Asking for the order
Handling Difficult Calls
- Difficult or different
- Making empathy work
- Objections – genuine or a sign of interest
- Diffusing difficult situations
Building a Customer Base
- Keeping people-records
- Being a problem solver
- Maximising on every opportunity
- Following up the calls
- Other telemarketing opportunities
Why choose Keys Training
Over 25 years’ experience of delivering quality Microsoft & Business Skills training.
All Trainers are Microsoft Certified or equivalent.
Scheduled Public and Tailored In-house training throughout the UK.
Expenses
Course Price
- Inhouse: £745.00
- Classroom: £295.00
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Keys Training
Keys Training® provides a Business Skills Training Service throughout the UK. We specialise in delivering one-day instructor-led courses that cover Microsoft Office and Personal Development Skills. Our training courses can be delivered on your site, at one of our venues...