Course description
How to Answer the Telephone Professionally
By the end of the session, learners will be able to:
- Use communication basics to positively influence your call.
- Apply professional etiquette to satisfy your customers.
- Take ownership of calls for great service.
- Utilise key telephone techniques to make professional calls.
Upcoming start dates
Suitability - Who should attend?
Our session on How to Answer the Telephone Professionally is perfect for anyone who handle telephone calls. Can be adapted to all industry sectors.
Training Course Content
Our 2 hour session on How to Answer the Telephone Professionally includes
- Importance of telephone etiquette.
- What are your callers’ expectations?
- Power of communication basics.
- Active listening.
- What a professional call structure looks like.
- Review, evaluation & session close.
Course delivery details
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Face to Face or Virtual Classroom delivery
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