Course description
Reception Skills Training Course
Transform Your Reception Skills
Your reception staff will gain best practice communication skills to engage with customers and learn how to manage the reception area in a professional manner.
Our In-House Receptionist Training Course, aimed at frontline personnel and admin staff enables your team to deliver excellent customer support from the reception desk & maintain impeccable customer care services on behalf of your business.
- How to create an excellent first impression.
- Better understand the impact you have on others.
- Identify & handle cold callers.
- Remain calm under pressure.
- Discover the power of choosing the right attitude.
- Manage the reception area more confidently.
- Deal with customer complaints & difficult situations professionally.
Upcoming start dates
Suitability - Who should attend?
This Reception Skills Training course is ideal for anyone who interact directly with customers including;
- Reception Staff
- Customer Facing Staff
- Administrators
- Consultants
- Supervisors
- Hotel Reception Staff
- Restaurants
- Call Centre Staff
- Care Homes
- Cinemas
- Leisure Centres
- Schools and Education Sector
Course delivery details
Course Price
We simply charge a 'day rate' price which means the cost remains the same whether you add x1 or x15 people.
Bespoke Design
We can bespoke this 1-day Reception Training Course to your needs.
Why choose Live and Learn Consultancy
Excellent rating on trust pilot
80% of client's re-book training
Face to Face or Virtual Classroom delivery
Customer Outreach Award 2019
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
Reviews
Average rating 5
Very good
Expenses
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Training & Coaching is our Passion
Rated excellent on Trustpilot. Established since 2010. National & International training provider. Choose from over 100 training courses. Delivered In-Person or as a Live Virtual Classroom....
Lee was able to make the training informative, fun and engaging.