Corporate Training for Teams
5.0 (8 Reviews)

Reception Training - In-House Customer Service Course

Live and Learn Consultancy, Online (+1 locations)
1 day
Next course start
Enquire about virtual training for your team (+2 start dates)
Course delivery
In Company
1 day
Next course start
Enquire about virtual training for your team (+2 start dates)
Course delivery
In Company
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Course description

Reception Skills Training Course

  • 1 Day Course - 10am to 4pm
  • Delivered in-person or virtually
  • Includes certificate

Manage the reception area in a professional manner.

When greeting customers either face to face or over the telephone, it’s essential all receptionists communicate company values, multi-task effectively and manage the reception area whilst keeping all visitors informed.

Our In-House Receptionist Training Course, aimed at frontline personnel and admin staff enables your team to deliver excellent customer support from the reception desk & maintain impeccable customer care services on behalf of your business.

  • How to create an excellent first impression.
  • Better understand the impact you have on others.
  • Identify & handle cold callers.
  • Remain calm under pressure.
  • Discover the power of choosing the right attitude.
  • Deal with customer complaints & difficult situations professionally.

Upcoming start dates

Choose between 2 start dates

For Small or Large Teams at Your Workplace

  • In Company
  • United Kingdom
  • English

Enquire about virtual training for your team

  • In Company
  • Online

Suitability - Who should attend?

This Reception Skills Training course is ideal for anyone who interact directly with customers including;

  • Reception Staff
  • Customer Facing Staff
  • Administrators
  • Consultants
  • Supervisors
  • Hotel Reception Staff
  • Restaurants
  • Call Centre Staff
  • Care Homes
  • Cinemas
  • Leisure Centres
  • Schools and Education Sector

Outcome / Qualification etc.

By the end of the Receptionist Course, learners will be able to

  • Identify the importance of a receptionist.
  • Discover the impact you have on others.
  • Recognise cold callers quickly.
  • Develop skills to be effective in a reception role.
  • Uncover the power of choosing the right attitude.

Course delivery details

Course Dates

Please note, you can choose a date that best fits your team's availability. Simply let us know your ideal date & we can assign you a dedicated trainer.

Bespoke Design

We can tailor or bespoke this 1-day course to your staff or industry.

Why choose Live and Learn Consultancy

Excellent rating on trust pilot

80% of client's re-book training

Face to Face or Virtual Classroom delivery

Customer Outreach Award 2019


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.


Average rating 5

Based on 8 reviews.
Reviews are published according to our review policy.
Write a review!
13 Feb 2019

Lee was able to make the training informative, fun and engaging.

13 Feb 2019

Very good

13 Dec 2018
Very good overall


Looking to Train Your Team?

Good news, we charge a 'fixed day rate' price. Whether you add x1 person or x15 people to your session, the cost remains the same. Your experience includes

  • Key course notes
  • Interactive & fun training
  • Certificate of achievement

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Live and Learn Consultancy
2 Fox Valley Way
S36 2AB Sheffield South Yorkshire

Training & Coaching is our Passion

Rated excellent on Trustpilot. Established since 2010. National & International training provider. Choose from over 100 training courses. Delivered In-Person or as a Live Virtual Classroom....

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