Course description
Reception Skills Training Course
- 1 Day Course - 10am to 4pm
- Delivered in-person or virtually
- Includes certificate
Manage the reception area in a professional manner.
When greeting customers either face to face or over the telephone, it’s essential all receptionists communicate company values, multi-task effectively and manage the reception area whilst keeping all visitors informed.
Our In-House Receptionist Training Course, aimed at frontline personnel and admin staff enables your team to deliver excellent customer support from the reception desk & maintain impeccable customer care services on behalf of your business.
- How to create an excellent first impression.
- Better understand the impact you have on others.
- Identify & handle cold callers.
- Remain calm under pressure.
- Discover the power of choosing the right attitude.
- Deal with customer complaints & difficult situations professionally.
Upcoming start dates
Suitability - Who should attend?
This Reception Skills Training course is ideal for anyone who interact directly with customers including;
- Reception Staff
- Customer Facing Staff
- Administrators
- Consultants
- Supervisors
- Hotel Reception Staff
- Restaurants
- Call Centre Staff
- Care Homes
- Cinemas
- Leisure Centres
- Schools and Education Sector
Outcome / Qualification etc.
By the end of the Receptionist Course, learners will be able to
- Identify the importance of a receptionist.
- Discover the impact you have on others.
- Recognise cold callers quickly.
- Develop skills to be effective in a reception role.
- Uncover the power of choosing the right attitude.
Course delivery details
Course Dates
Please note, you can choose a date that best fits your team's availability. Simply let us know your ideal date & we can assign you a dedicated trainer.
Bespoke Design
We can tailor or bespoke this 1-day course to your staff or industry.
Why choose Live and Learn Consultancy
Excellent rating on trust pilot
80% of client's re-book training
Face to Face or Virtual Classroom delivery
Customer Outreach Award 2019
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
Reviews
Average rating 5
Very good
Expenses
Looking to Train Your Team?
Good news, we charge a 'fixed day rate' price. Whether you add x1 person or x15 people to your session, the cost remains the same. Your experience includes
- Key course notes
- Interactive & fun training
- Certificate of achievement
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Training & Coaching is our Passion
Rated excellent on Trustpilot. Established since 2010. National & International training provider. Choose from over 100 training courses. Delivered In-Person or as a Live Virtual Classroom....
Lee was able to make the training informative, fun and engaging.