Course description
Companies that have engaged workers experience higher productivity. Organizations need to ensure that their workers feel empowered and appreciated. Good employee relations increase morale and motivation. Great labor relations will have a positive impact on the growth and revenue of a company.
Employee relations staff are expected to administer, report on operational KPIs, handle grievances, enforce policies, manage performance, deal with internal communication, promote social functions, and the list goes on.
Employee Relations - Roles and Responsibilities Training course is designed to shed light on all the activities under the employee relations' function. From administration to grievance resolution, the course material and resources ensure that attendees improve their awareness and hence, their engagement level within the employee relations functions of their organization.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Employee Relations - Roles and Responsibilities Training course, is ideal for:
- Employee Relations Specialist,
- Leaders and Managers,
- HR personnel, Line Managers,
- HR experts, OD Consultants and Independent consultants,
- Corporate professionals managing people in the business
Outcome / Qualification etc.
By the end of the Employee Relations - Roles and Responsibilities Training course, participants will be able to:
- Define employee relations as a function and list its main roles within human resources
- Manage employee files and records as per local labor laws and regulations
- Use the right Key Performance Indicators (KPIs) to improve attendance and minimize absenteeism
- Apply objective means of morale measurement and enhancement to improve employee morale
- Differentiate between employee whining, complaints and grievances and decide when to treat an issue as a grievance and how to handle it properly
Training Course Content
Day 1
Employee Relations (ER)
- Defining the ER Function
- Main Duties and Responsibilities of ER Officers
- Employee Relations (ER) versus Human Resources (HR)
- Employee Relations versus Personnel and Administration
- The Relationship between Labor Law and Employee Relations
Day 2
Managing Employee Files and Records
- The Bare Essentials that Should be Kept on Record at All Times
- Organizing the Files: The Logical Approach
- Organizing the Files: The Legal Requirements
- Approaches to Updating Employee Files
- Ad Hoc Updating versus Periodic
- Automating Employee Files: Advantages and Disadvantages
- Human Resources Information Systems (HRIS)
- The Global Ranking of Current HRIS
Day 3
Attendance Management
- Punctuality and Discipline: Tips for Improving Performance in these Two Areas
- Flexi-Time: Definition and Uses
- Pros and Cons of Flexi-Time Cultures
- Absenteeism: The Main Key Performance Indicators (KPIs) for Measuring Absenteeism
- Analyzing Absenteeism in Order to Reduce it
Day 4
Employee Morale
- The Definition of Employee Morale
- Employee Morale versus Organizational Health
- Assessing Employee Morale
- Objective versus Subjective Approaches for Assessing Morale
- Using the Dow Jones Model to Measure Morale
- The Various Key Performance Indicators that are Influenced by Employee Morale
- Organizational Health Surveys: The Main Criteria for Designing a Survey
Day 5
Employee Grievances
- The Definition of a Grievance
- Grievances versus Complaints versus Whining
- The Grievance Handling Procedures: Recommended Steps
- Grievance Rate and Grievance Resolution Rate
- The Main KPIs for Measuring your Grievance Resolution Ratio
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...